Brian Patten & Associates

Backed by more than fifteen years of industry expertise, Brian Patten & Associates (BPA) is a premier full-service benefits administration firm. The company partners with employers and benefit consultants to offer, maintain and manage benefits for their clients’ employees. BPA works with more than 60 insurance brokers across the country and has 300 licensed enrollers to help employees enroll in clients’ benefit plans.

“Our mission is to assist businesses with employee benefits management, education, and insurance enrollment. We ultimately enable human resources employees to focus on their internal requirements instead of employee benefits enrollment,” says Brian Patten, President of BPA.

Drawing insights from its deep industry expertise, the firm understands that organizations often find it difficult to enroll their workforce in benefits plans. After all, administrative workers and HR personnel are often tied with other internal tasks. As a result, communicating benefit plans with employees can be daunting. Particularly, the new norms of remote and hybrid work environments have further augmented the demand associated with educating employees about benefit plans. In this regard, BPA combines counseling practice with technology to help employees navigate this challenge.

BPA offers three gateways through which employees can enroll in benefits plans. It includes dedicated call centers, group/one-on-one video conferences, and in-person meetings for employees in industries like healthcare and manufacturing. Additionally, workers can call or schedule a virtual appointment to enroll in these plans.

BPA takes about thirty minutes per session to help employees understand all the benefits and policies in their employer-provided programs. By the end of these sessions, BPA enrolls them in the benefits plans for the upcoming year.

Going beyond enrollment services, BPA also assists employees through its contact center. In addition, BPA is platform agnostic and even provides enrollment technology to clients at no additional cost. This aspect discerns them from the other players in the market as BPA doesn’t bind its client to any specific tech vendor in this landscape.

“We can provide benefit enrollment technology as a value-added service for all our clients’ regardless of platforms and technology companies to provide these services,” says Patten.

The immense value proposition of BPA caters to clients of all sizes across the country. One of their long-lasting clients is the University of Pittsburgh Medical Center (UPMC), with 92,000 employees. For the past 15 years, BPA has been taking care of this client’s employee benefits management. This instance exemplifies BPA’s deep-rooted expertise in this space. In addition, more than 90 percent of its client base comes from business referrals. BPA even boasts a high client retention rate of 92 percent. These aspects further affirm BPA’s commitment to delivering quality services. The firm attributes all its success to its employees.

“BPA is great because of the people that work here day to day and call this home,” says Patten.

BPA has many qualified individuals, including 33 W2 employees and all their experts have an average tenure of seven and a half years working in BPA. Apart from its experts, the firm holds a track record of continuous expansion with almost a hundred percent growth every year. The company is also gearing up to expand its services to better benefit clients. In essence, BPA functions as an effective extension of their client’s HR Services.