Workgrid Software

Today’s digital workplace is witnessing a novel trend. Due to the complexity imparted by disparate enterprise and knowledge systems, employees face digital friction, resulting in a loss of productivity at work.

Recent reports show that while 66 percent of employees are using more apps than before the pandemic, 73 percent of managers say tech gets in the way of productivity and 74 percent of them can’t process approvals in just one day.

Workgrid Software helps reduce this friction by leveraging conversational AI to simplify the workday for employees, consolidating information, data and tasks from multiple systems into one unified natural language interface. Employees can rely on a single destination to take actions such as complete approvals, access system data like payroll or time off balances, search across knowledge repositories and see notifications like organizational updates or training reminders. This makes it easier for employees to spend their time on meaningful work instead of wasting time context-switching across systems.

“Workgrid is an AI work assistant focused on improving the digital experience for employees,” says Brett Caldon, CEO of Workgrid Software. “An off-the-shelf conversational AI solution, Workgrid allows for scalability, quick deployment and ongoing support for teams to bring AI technology to the digital workplace. For those looking to integrate AI into their HR tech stack, implementing an AI Assistant provides organizations the ability to focus valuable resources on their core business operations instead of diverting attention to developing and maintaining a complex AI system while enhancing the employee’s experience with technology at work.”

Workgrid focuses on guiding employees’ attention to what they need to know and do at the right moment and within the correct location. The intelligent experience is possible by integrating with an organization’s business applications and knowledge sources (repositories, documents, etc).

Employees can then easily use the conversational AI Assistant to ask questions and receive information and data from a wide range of business systems.

Workgrid combines a robust set of AI technology and natural language processing (NLP) to enable employees to search multiple data sources using a single conversational interface. This gives employees quick and accurate answers, helping them reduce the time invested in searching for siloed data. The AI assistant intelligently breaks down information for employees by leveraging retrieval augmented generation (RAG). This means that large chunks of information retrieved from a single source (PDF document) or multiple sources are summarized for employees.

The AI Assistant will proactively nudge and alert employees when something needs their attention. The range of use cases the assistant helps with is broad, allowing lots of opportunities to deliver exponential value to each employee.

For those looking to integrate AI into their HR tech stack, implementing an AI Assistant provides organizations the ability to focus valuable resources on their core business operations instead of diverting attention to developing and maintaining a complex AI system while enhancing the employee’s experience with technology at work

For example, a large insurance company implemented Workgrid to provide its employees with a best-in-class digital workplace experience. The AI Assistant, on average, saved employees more than five minutes per week, reducing the number of clicks required for employees to obtain key information by 70 percent. It also significantly reduced the time to manage IT help desk tickets—reducing cost and increasing operational efficiencies.

Success stories like these point to the fact that organizations must consider choosing Workgrid’s AI technology that handles a range of use cases vs. a single-pointed solution for one use case. By providing a unified experience for employees that allows them to streamline various HR and non-HR processes, Workgrid delivers an optimal experience that employees are sure to love.