PuzzleHR

The ever-evolving compliance, technology, and data security demands are driving SMBs to seek reliable partners that can help them effectively manage their remote and hybrid teams while navigating the emerging complexities of the 'new normal.'

This is where PuzzleHR, America's premier provider of HR Solutions as a Service (HRaaS), comes in.

Puzzle's goal is to design high-level HR outsourcing services that deliver an optimal return on investment to SMBs in the mid-market. Recognizing the absence of robust HR support, its HR specialist team has created various services to boost business growth. These include managed human resources software, talent acquisition, employee management, compensation analysis, and compliance services. Essentially, Puzzle tailors unique solutions to each client's needs, aligning their HR processes with business objectives.

According to Chris Timol, president of PuzzleHR, talent acquisition has become a significant challenge for businesses worldwide due to the low unemployment rate, growing gig economy, and increasing downturns. Puzzle’s talent acquisition services help clients overcome these hurdles, reliably find the right talent, and drive positive outcomes.

"Our services give the expertise required for critical decision-making during a workforce reduction or rapid expansion planning of an organization," says Timol.

Puzzle's flagship solution, the Managed Human Resources software, connects clients with multidisciplinary HR professionals who analyze their needs and customize suitable solutions. For on-site HR support, Puzzle offers its newest solution, HR Evolved!, to provide relevant resources and execute specific tasks on an ad-hoc basis.

Apart from the HR software and HR Evolved!, Puzzle manages payroll and benefits for its clients as a technology-agnostic and compatible solution that easily integrates with existing platforms. This solution optimizes payroll and benefits systems to ensure they effectively and accurately perform daily processes.

For entry-level HR needs, Puzzle's HR Foundations! provides a proactive user experience where clients are paired with its group of seasoned HR specialists to handle projects related to performance and learning management systems while offering support to resolve sticky situations.

From an educational perspective, Puzzle has launched a new learning and development venture dubbed 'Puzzle University,' an evolving suite of learning solutions.

It also deploys year-long training programs for up-and-coming leaders and a broad curriculum that can upskill high-potential employees and guide them through the new normal.

In 2020, Puzzle was the first company to conduct weekly webinars on the Coronavirus Aid, relief, and economic security (CARES) Act for 500 to 600 attendees. Today, over 25,000 LinkedIn followers consume and engage with its daily content for better market insights.

Unlike HR firms that only provide consulting services on a project basis and leave the execution up to clients, Puzzle carefully identifies gaps in their HR practices, implements best-suited solutions, and ensures their successful usage. This mindset drives the development of long-standing client relationships with insurance brokers, HR technology, certified public accountants (CPAs), and private equity firms that refer new clients based on the HR value and experience they receive.

Our services give the expertise required for critical decision-making during a workforce reduction or rapid expansion planning of an organization

When onboarding clients, Puzzle's sales team uses a proprietary survey tool to understand the current situation of their HR department, determine specific areas of assistance, and prioritize issues requiring immediate resolution. Once Puzzle has clarity regarding these requirements, it develops effective and impactful solutions and deliverables.

Guaranteeing unrivaled transparency and accountability, Puzzle conducts quarterly and annual business reviews to report its impact on client businesses. This process allows it to create solutions that continuously improve their HR practices, produce optimum results, and assure compliance with the rules and regulations of respective locations.

A success story exemplifying Puzzle's impact is of a medium-sized financial advisory firm in Detroit. This client was recruiting remote employees as their business grew, creating the need for a fully outfitted HR department to scale their processes. For this project, Puzzle implemented core compliance and effective policies for mitigating their remote work, IT, and cybersecurity gaps. It also identified the need for performance management and introduced a tailored program for their leadership team to better monitor workforce productivity.

In addition, Puzzle took responsibility for payroll management after their previous payroll manager retired. Simultaneously, it facilitated talent acquisition to hire and train remote personnel for the required financial tasks.

This client is also part of Puzzle's Level Up Program to train their management team on various business acumen and leadership development aspects. Above all, their turnover decreased by 33 percent, increasing productivity, end-user satisfaction, and profitability.

Success stories like this exhibit the value Puzzle delivers through its cost-efficient HR services dedicated to helping SMBs pursue their business goals and thrive in the hyper-competitive business landscape.