Proliant

“Proliant is dedicated to serving people; after all, people matter most. Every decision and move we make is centered on the people we work with and those who work for us,” says Adam Clayton, CFO.

Interestingly, this people-first outlook is what powered Proliant’s evolution from a CPA to a highly successful HCM solution provider in the crowded HR and payroll market.

Proliant stands out from the sea of ‘grow-at-all-cost’ companies that often oversell their solution by guaranteeing the ‘nirvana’ of HR efficiency to clients. But, once the deal is sealed, these companies pass their clients to an implementation representative who has no idea about the promises made. What’s next? Clients are stuck in the loop of a generic support line. Also, many of these solutions, after being integrated into the tech stack of a company, lead to more manual tasks.

Having its roots in a service-oriented industry, Proliant has witnessed many of these problems up close.

“We transitioned from a CPA firm due to the overwhelming demand for better payroll and tax support services from our clients,” says Clayton.

Today, its fully integrated, cloud-based HCM solution simplifies HR and payroll processes, alleviating the challenges of disorganized business processes and disparate technology systems. The easy-to-use solution seamlessly integrates with the client’s ecosystem, streamlining business processes through automated solutions.

People-first Approach at Every Step of the Way

While many competitors have shifted toward automated or self-service models, leaving clients to grapple with system setup independently, Proliant takes a one-to-one service approach. This personalized service model comes with a dedicated account representative who provides guidance and helps every client customize the system to ensure optimal utilization.

The elite customer service extends to the post-implementation phase. The goal is to support clients through different stages of business evolution and emerging requirements.

“Our ability to listen to clients and consider even the smallest details helps us strike the perfect balance between technology and service. We constantly evaluate the efficacy of our solutions and upgrade them to keep up with the shifts. It is a never-ending sales cycle for us,” says Clayton.

This approach has helped Proliant become one of the largest HR and payroll companies in the past three decades.

It supports over 5,000 clients in 50 states across all major industries, with two-thirds of its clients operating in blue-collar sectors, where compliance and HR policy implementation are paramount.

Proliant excels in these environments for multiple reasons. It prioritizes user-friendliness, ensuring swift adoption and minimal disruption for employees. Equal focus is given to integrating its solutions into clients’ existing tech stack, like ERP and CRM platforms. Finally, by automating processes, Proliant enhances efficiency for its clients, saving time and resources needed to manually complete tasks.

“You don’t have to take our word for it. Listen to our clients, just as we have,” says Clayton.

And truly so! Proliant has a 4.4-star rating on G2 Crowd, which places it among the top five core HR solutions. It also regularly achieves an NPS score greater than 80, solidifying its position in the industry.

A Saga of Success

Many success stories speak volumes about Proliant’s people-centric solution. In one case, it streamlined a full-service restaurant’s tip pooling calculations while providing employees instant access to their earned wages.

The fast-casual restaurant chain PepperJax operates 35 locations across the Midwest with over 500 employees. While most of its locations rely on tip pools, three stores implement daily tip-outs. Managing tip distributions was always a challenge for PepperJax. Managers often had to visit ATMs to withdraw cash for tip-outs due to the predominance of non-cash transactions. Manual tip pooling calculations were also tedious for the store manager with higher chances of data entry errors.

Proliant’s ReadyPay Today solution was a breath of relief for PepperJax.

It allowed them to integrate needed data points like hours, shifts and sales data directly from their point-of-sales system to automate tip pooling calculations. It was also able to automatically perform gross-to-net paycheck calculations in real-time based on an employee’s hours worked and tips allocated to them.

Employees could receive their tips when they want, along with additional disbursement methods available to them. By optimizing efficiency and accuracy with Proliant’s ReadyPay Today solution, PepperJax streamlined their daily tip pooling calculations while ensuring an engaged and productive workforce.

These instances of client success have enabled Proliant to stand out over the years. Its commitment to a people-centric approach, comprehensive suite of services and a focus on providing a positive and straightforward experience using ‘People Tools’ has made the company a trusted partner for businesses looking to optimize their HR processes.