PNI•HCM

Human Capital Management (HCM) systems play a significant role in streamlining payroll and HR operations and enhancing efficiency in an era of hybrid work models.

PNI•HCM, with its 25-year roots in payroll, is taking charge of this revolution and changing the narrative and focus to serving our nation’s companies most expensive and important asset, their employees.

With an unwavering dedication to customer service, this globally recognized isolved People Cloud reseller helps clients streamline payroll and HR operations and provide an experience that keeps employees engaged and productive.

“We help clients manage their entire employee lifecycle, from recruitment to retirement, with award-winning HCM technology, paired with dedicated service, and a robust Partner Marketplace,” says Mary Grothe, CRO of PNI•HCM.

Setting New Benchmark for Implementation Excellence

Many of the popular HCM systems offer automation for hiring, onboarding, payroll, and employee benefits. But an area where they fail to deliver is implementation, support, and providing users with the experience they were sold. From data migration, conversion, and integration to user adoption, implementation involves many challenges. This prevents businesses from tapping into the HCM platform’s full potential. Long response times by payroll provider’s call centers add to the challenges and poor customer experience.

This is where PNI•HCM is different.

With its 25 years of experience as a payroll solution provider, they understand the challenges companies face while outsourcing their payroll operations. This entails delays and costly errors that can disrupt overall business operations. Committed to changing this status quo, PNI•HCM took a strategic turn to deliver an all-inclusive suite of HCM solutions and services, beginning with a rebrand to PNI•HCM (from its previous Payroll Network, Inc.).

Anchoring on to their client-first model, PNI•HCM delivers top of the line implementation and customer service experience. It boasts 98 percent implementation satisfaction, 97.5 percent customer service satisfaction, and an 87 percent average net promoter score, which is a testament to their dedication to transforming the experience for their clients. In an industry where the average client retention rate is near or below 90 percent, PNI•HCM stands at 94.25, making them a sought-after national HCM partner.

“We adopt a highly personalized approach to serving our clients,” says Kathy Klenner, President of PNI•HCM. “Every business has its own set of challenges and a one-size-fits-all solution cannot meet those needs.”

Smooth Implementation with Exceptional Customer Service

PNI•HCM ensures enhanced HCM implementation experiences for every client while offering support that resolves their HR-related issues quickly. They use advanced systems, processes, and project management software to carefully guide clients through the implementation process.

A proven, three-pronged implementation process ensures the isolved platform is appropriately configured to the client’s requirements and workflow.

PNI•HCM begins by identifying their requirements, current systems, and processes to finalize the best implementation strategy. This is ideal for creating relevant action plans to set up new technologies and customized integrations, training the workforce, establishing accountability, ensuring data monitoring, and finalizing reports, dashboards, and analytics.

“As an advocate of complementing client’s pre-existing technologies, when requested, we can build an integration with their existing workforce management platforms for recruiting or time keeping, as an example, rather than replacing them, if needed” says Nicholas Holcomb, CTO of PNI•HCM.

PNI•HCM’s value doesn’t stop at implementation. They help in sustaining the effectiveness of its HCM solution. This includes helping clients maintain internal HR policies in alignment with the applicable laws and regulations while ensuring data accuracy through regular platform updates. The team also sets up ongoing service performance evaluations and feedback processes to ensure continuous improvement.

Raising the Bar of HR Functions

PNI•HCM helps HR teams eliminate the need to deal with disgruntled employees with inconsistencies in their pay that could impact tax obligations. The platform’s self-service payroll and tax compliance module enables employees to onboard, deposit, make personal information changes on their own. HR professionals can quickly process payroll without the burden of calculating liabilities and navigating employment tax rates.

Working as an extension of clients’ HR teams, PNI•HCM also assists them in staying compliant with a host of regulations, including labor and other federal laws. They perform HR audits and offers consultations to fill their HR compliance gaps.

Their highly customizable service approach has proven ideal for numerous clients across many industries, including retail and hospitality, where industry employee retention rates are significantly low. PNI•HCM engages selected candidates through a proprietary SMS workflow as soon as they apply. The workflow retains the attention of those candidates through the hiring process and then as newly hired talent, the workflow engages them before they start work and increases first-day show rates. By customizing the workflow to fit the entire employee life cycle, clients retain their talent past industry standard timelines and create an experience that employees remember and appreciate.

GovConPay, a subsidiary of PNI•HCM, is the first-ever outsourced Payroll and HR service provider dedicated exclusively to serving the needs of business owners and executives in the government contracting sector. GovConPay recognizes that government contractors need a payroll and HR partner that understands their unique requirements and seamlessly unifies the experience with their mission-critical DCAA-compliant ERP systems.

A team of project managers and industry experts— who are well-versed in client accounts, operations, and technology setup—is at the heart of delivering these vertical-specific benefits.

Beyond Conventional HR Boundaries

The value PNI•HCM brings to the table is not limited to employers but extends to their employees. The firm leverages its broad Partner Marketplace to deliver concierge and self-service capabilities to workforces. This includes providing employees access to discounted services and products. PNI•HCM also ensures employees are paid appropriately. They provide pay cards for unbanked employees. They also allow employees to tap into their paychecks before the pay date. They can access up to 70 percent of their earnings from the current pay period in case of an emergency. However, to combat this need and address the root cause, they also provide financial wellness education through the Foundation for Financial Wellness.

PNI•HCM also supports employees with benefits and retirement plans. In addition, they partner with different service providers, like childcare, group tutoring, and ride services, to help working parents manage their job and parenting schedules. This creates a great employee experience, helping companies keep their workforce satisfied. They also support effective learning management solutions to ensure continuous education and training for the workforce to grow in their roles and the company.

We help clients manage their entire employee lifecycle, from recruitment to retirement, with award-winning HCM technology, paired with dedicated service, and a robust Partner Marketplace

They take their services a step ahead with the isolved Giving and Volunteering platform. The solution enables employees to directly connect with charities and non-profits by donating or volunteering for causes they care about. They can contribute from their paycheck or choose to volunteer for nonprofit or charitable organizations listed in PNI•HCM’s directory. They also directly support these organizations by sponsoring events and donating to further their causes.

A Mindful Leap Toward the Future

PNI•HCM serves clients in all 50 states and has built a significant reputation on the east coast, predominantly in Delaware, Maryland, and Virginia, and plans to establish stronger brand recognition in the Midwest and Rocky Mountains in the next 18 months. Toward this, the organization is joining hands with several large national associations that align with their key verticals like hospitality, government contracting, non-profits, private education, health and wellness, and automotive, to name a few.

PNI•HCM aims to achieve 50 million in annual revenue in five years, and the recent rebranding is the first step to drive this goal. The new name reflects its commitment to delivering innovative solutions that optimize clients’ business processes and provide employees with the experience they deserve, from recruitment to retirement.

“Our focus is to drive better client and employee experience and help companies ensure their workforce is engaged, productive, profitable, emotionally well, and satisfied, ultimately contributing to their bottom line,” says Grothe.