As restaurants navigate the challenges posed by holiday demand spikes, agility and planning are crucial. By investing in advanced labor management systems, prioritizing employee satisfaction, and leveraging technology for safety and flexibility, restaurants can not only meet but exceed customer expectations during this busy season.
FREMONT, CA: As the restaurant industry gradually recovers to pre-pandemic employment levels, a surge in demand for takeout and dining during the holidays poses new challenges. This influx can strain managers, who are not only tasked with training new hires but also ensuring consistent service quality. Balancing this equation is critical for maintaining both the business's viability and the quality of the dining experience. Here are three key trends to consider and actionable solutions for restaurant owners and operators.
Precision in Demand Prediction is Essential
The unpredictability of demand since the pandemic has made accurate forecasting more critical than ever. This year, with potential spending cuts affecting restaurant revenues, forecasting becomes even more complex. Chain restaurants, in particular, face the challenge of accounting for demand variations across different locations due to factors like local events, traffic, construction, and weather conditions.
Investing in advanced labor management systems that utilize intelligent automation can be a game-changer. These systems can gather data from thousands of sources to forecast demand accurately at every customer touchpoint. By doing so, restaurants can optimize labor efficiency, improve accuracy, and enhance overall agility in responding to demand fluctuations.
Prioritize Employee Satisfaction for Better Service
The holidays often bring financial stress for hourly workers, leading to potential job fatigue and subpar service quality. With many workers juggling multiple jobs, it's essential for restaurants to address their needs proactively.
Implementing early wage access (EWA) initiatives and offering flexible scheduling can significantly reduce stress levels among employees. A recent survey revealed that 62% of hourly workers prefer schedules that accommodate their preferences. Intelligent automation can assist in aligning these preferences with organizational requirements, ensuring happier employees.
EWA, facilitated through easily accessible mobile apps, allows employees to manage their finances better by accessing their wages when needed. Recognizing the strong link between employee satisfaction and customer service, managers should prioritize creating a positive work environment to elevate the overall dining experience.
Safety Through Flexibility
The holiday season typically sees a rise in illnesses, making it challenging for employees to stay healthy. Restaurant managers must develop user-friendly procedures for handling staff absences and facilitating sick leave.
AI-powered workforce management systems can be invaluable in managing last-minute staff replacements and reducing confusion. These systems allow employees to focus on their well-being, minimizing the risk of foodborne illnesses and ensuring a safer dining environment for customers.
