National Business Research Institute

National Business Research Institute (NBRI) is a prominent leader in business research and consulting, earning accolades for its specialized expertise in employee engagement surveys, consulting, and training. Acknowledging the pivotal significance of employees in every business, organizations resort to NBRI’s surveys to empower themselves by gaining valuable insights into their workforce’s experiences. This leads to the recruitment of the right talent, increased productivity, greater job satisfaction, and a notable decrease in turnover rates.

NBRI has established a 40-year track record of conducting employee engagement surveys in various industries. This has allowed it to gather a wealth of knowledge from numerous sectors, providing the firm with a thorough understanding of each industry’s unique challenges. In addition, this pool of information has enabled NBRI to create a robust benchmarking database that serves as a reference point for businesses aiming to measure their performance against industry standards.

“We blend our experience, best practices, and deep analysis to design and deliver employee experience surveys that empower organizations to thrive and excel,” says Steve Moylan, president of NBRI.

The company’s approach rests on the bedrock of pure research, facilitated through various meticulously crafted employee experience surveys such as employee engagement, pulse, customer satisfaction, diversity, exit, and 360 surveys. These surveys serve as a potent tool, enabling businesses to comprehensively understand their workforce’s and customers’ attitudes, opinions, and level of engagement. Embracing a full-service ethos, NBRI takes charge of every aspect of the survey process: design, data collection, analytics, reporting and consulting.

Recognizing that a “one size fits all” approach won’t suffice, NBRI understands the uniqueness of each culture, challenge, and strategy, ensuring it provides what customers require. This level of customization is achieved by leveraging its consulting experience, deep understanding of best practices, and keen business insight. Throughout designing the survey program, delivering it, fielding the survey, and creating comprehensive reports, NBRI infuses its knowledge and expertise, ensuring the surveys yield valuable and actionable data.

NBRI’s commitment to consulting extends beyond survey administration. Analysts delve into the survey results, offering in-depth analysis and insight into the organizational culture. This enables them to offer meaningful recommendations to improve performance and achieve desired outcomes. The firm is also well equipped to provide optional training services, enhancing its clients’ abilities to thrive in their respective industries.

Beyond the surveys, NBRI’s services encompass building trust and open communication, allowing employees to express themselves and create an energetic and inspiring culture. This environment positively transforms employee culture and morale, offering tailored insights into each team’s unique needs. Initiating with an NBRI research study sets a strong baseline for improvement, empowering organizations to make well-informed decisions about employee satisfaction and engagement.

The firm has a track record of orchestrating powerful shifts through the art of employee engagement. In one such case, it collaborated with a large food services provider to address high employee absenteeism. The client recognized that employee dissatisfaction might be the root cause behind the persistent absenteeism and sought NBRI’s expertise to assess their employee’s engagement levels.

NBRI conducted a comprehensive survey across 48 states in three languages, receiving an impressive 85 percent response rate. The high participation ensured the collected data was statistically valid and representative of employees’ attitudes. The results revealed a troubling reality—employees faced low job satisfaction and disconnected from the company’s vision.

To address this issue, NBRI suggested targeted interventions that improved communication channels and aligned employees with the company’s objective. This sparked renewed enthusiasm and a sense of belonging among the employees. Job satisfaction scores soared within six months, and absenteeism decreased by over 60 percent. The food services provider rekindled its workforce’s spirits, eventually increasing productivity and performance.

Driven by professional researchers and business consultants, NBRI actively seeks customer feedback to constantly improve its services. It takes immense pride in using this feedback to enhance its performance. This value-driven proposition, along with substantial cost savings and elevated service levels, positions it as a compelling choice for organizations seeking exceptional survey research services without compromise.