MBI Worldwide Background Checks & Drug Screening

When it comes to employee screening, having an exceptional understanding of each client’s unique needs is imperative. MBI Worldwide Background Checks & Drug Screening is renowned for its approach to delivering customized solutions tailored to specific industries and requirements. As a leading Consumer Reporting Agency (CRA), MBI takes pride in its commitment to customer service, ensuring a genuine understanding of each client’s needs.

For instance, MBI recognizes substantial differences in needs between staffing companies and acute healthcare clients. Staffing companies prioritize rapid and cost-effective background checks, often with a need for swift onboarding. In contrast, acute healthcare clients require more comprehensive background checks, which are less time-sensitive but still aim for a two to four-day turnaround. MBI’s adaptability to these unique needs is a hallmark of its service.

One of the most significant challenges faced in the background screening industry is ensuring swift turnaround times. The primary obstacle arises from restrictions imposed by county governments on public records access, which can lead to significant delays in the hiring process. These challenges are compounded by restrictions driven by local political environments, particularly in states like California and Michigan. For instance, Michigan has, at times, restricted access to public records for months, making it nearly impossible to access vital criminal record information.

As a CRA, access to county-level data is essential for conducting accurate criminal background checks. When county governments restrict access, it becomes challenging to identify individuals with common names, such as “John Smith.” MBI’s unwavering commitment to delivering accurate results, meeting a 100 percent accuracy standard, drives the agency to find innovative solutions.

“We have an impressive 18.4 percent criminal hit ratio and a coveted position among the top seven percent of PBSA accredited companies. This is a testament to our firm commitment to accuracy and compliance with industryleading standards,” says Brian D. Chapman, CEO of MBI.

To address these challenges, MBI advises clients to opt for statewide searches instead of county-specific ones, particularly in regions with restricted access. Additionally, MBI actively seeks alternative vendors and electronic methods to access information swiftly and accurately. The agency’s ability to make adjustments within a day ensures expedited access to records.

MBI’s proprietary technology platform, MBIScreenSMART, plays a pivotal role in simplifying the background check process for clients. Whether used as a standalone website or integrated seamlessly into clients’ existing systems, MBIScreenSMART streamlines the process.

Clients can enter basic applicant information, and the platform generates portal invitations for prospective applicants, who input their personal data as required. The system then runs the background check according to clients’ specifications using the provided information. Clients are promptly notified upon completion, and the information seamlessly integrates into their Applicant Tracking System (ATS). Within the ATS, clients can access internal notes that provide updates on the background screening process, including potential delays and expected timelines for data retrieval from external sources.

MBI understands the critical importance of data security in the background screening industry. The agency is proud to be an accredited background company with SOC-II certification. MBI’s rigorous data security measures include the retention of data for only a limited time, ensuring that sensitive information remains protected. Clients also have the option to download their required information for added security and peace of mind.

We have an impressive 18.4 percent criminal hit ratio and a coveted position among the top seven percent of PBSA accredited companies. This is a testament to our firm commitment to accuracy and compliance with industry-leading standards

With clients spanning various industries, including finance, grassroots organizations, and healthcare, MBI employs a client-centric approach to deliver tailored solutions. Operational staff meticulously follow internal notes and policies, ensuring that screening reports align with each client’s specific needs. The agency recognizes that every state and industry has unique requirements, and extensive training programs keep the team up-to-date with the latest developments, laws, and industry-specific knowledge.

The COVID-19 pandemic presented unforeseen challenges. County governments were shutting down, rendering access to public records impossible for extended periods. However, MBI’s adaptability came to the forefront. The agency worked tirelessly to find alternative solutions for clients, advising them to make internal policy changes to accommodate statewide searches or database searches. These changes led to significantly reduced turnaround times, earning MBI unwavering loyalty from clients.

MBI’s in-house team is the backbone of its success. Every member is certified in the Fair Credit Reporting Act, both in basic and advanced proficiency, through the national association. The agency places a strong emphasis on continuous training, ensuring that the team remains wellversed in the latest developments. MBI’s culture fosters a genuine passion for providing the best service to clients, and its employees find satisfaction in facing new challenges daily.

One distinguishing aspect of MBI is its commitment to treating clients as valued partners, not mere transactions. The agency empowers clients to voice their needs and concerns, and it has the capability and willingness to make changes swiftly. MBI understands that a true partnership involves understanding the client’s specific industry and needs, and it takes pride in delivering a personalized experience that goes beyond the transactional approach adopted by some other CRAs.