WeEnroll

Employee benefits now more than ever are a key part of an employee’s decision making process when joining a company. However, navigating the diverse expectations of varying generations of employees can be a challenging task for organizations today.

Gen X, Alpha, Gen Z, millennials, and baby boomers have distinct preferences, making a one-size-fits-all approach ineffective. To tackle this issue, organizations must conduct employee surveys, open doors for effective communication, analyze and personalize benefits options, ensuring they are meeting the demands of the ever-changing employee benefits landscape.

WeEnroll, a division of World Insurance Association and its Group of Companies is a frontrunner in helping organizations meet this need. The company was founded by Wayne M. Drye, in 1992 and is today bringing comprehensive consultation, meticulous data analysis, seamless technology integration, and superior customer service under one umbrella.

Its team has decades of experience in conducting successful enrollments for clients with 10 to thousands of employees. It has the bandwidth to deliver tailored solutions that precisely align with the requirements of every client, fostering employee satisfaction and enhancing overall wellbeing.

“Three decades of experience in the HR tech space taught us that employee experience directly impacts enrollment & overall satisfaction with the benefits they are offered,” says Michelle L. Sutter, president of WeEnroll.

Communication is at the Heart of Enrollment

One of the most critical aspects of enrollment is communication. It is essential to accommodate diverse preferences, provide clear information, and offer flexibility, convenience, and personalized guidance to overcome perceived barriers.

WeEnroll offers a variety of communication options for successful enrollment. From interactive benefit guides, educational videos and virtual benefits fairs to 24/7 benefits portals, these options are custom designed and produced by its in-house IT and marketing team. This provides employees with necessary information on the offered benefits and actively engages them. Its team offers in-person presentations, as well.

In an era where online enrollment and employee self-service have become the standard, WeEnroll goes above and beyond with solutions that prioritize the human touch.

A dedicated call center staffed by licensed agents allows employees to engage in realtime conversations with a knowledgeable professional. WeEnroll also provides convenient schedulers, allowing employees to select a preferred time to review and make their benefit elections.

This is essential given that human interaction and the opportunity to explain benefit plans play a crucial role in the enrollment process. By fostering this personal connection, WeEnroll ensures that employees understand their policies and feel invested in them.

“Beyond enrollment, we provide comprehensive assistance to both employers and employees, from onboarding to off-boarding,” says Sutter.

WeEnroll makes it a point to understand a client’s culture while engaging with them. This is crucial in order to customize the deliverables and establish a meaningful connection with their population. The tailored approach has earned the company the moniker “Solutions Architects.”

“We ensure every employee is well-versed with each product, understands its purpose, its relevance to their benefit needs, and the process of accessing those benefits,” emphasizes Sutter. “We truly put ourselves in their shoes to solve any issue.”

WeEnroll recognizes remote work is here to stay and adapts its services to cater to companies in this context. By leveraging its licensed webcast interactive guide, supported by its marketing, IT, and production studio, it provides a dynamic and engaging experience. Customized videos are developed and integrated with quizzes to help employees learn and engage outside the typical reading of handouts.

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Holding Client Relationships as Sacred

WeEnroll remains committed to staying at the forefront of technology and offerings in an everchanging market.

Finding the right ingredients is not an end goal but an ongoing process. It understands that there cannot be a perfect solution in this dynamic and ever-evolving industry. By continuously updating and enhancing its tools and solutions, the company ensures that its clients have access to cutting-edge resources.

“Experience is a great teacher,” says Sutter. “Our reliance on current data and research is important.

However, we’re open-minded and experienced enough to know that it shouldn’t be dogmatic.”

WeEnroll’s comprehensive services have enabled it to touch many milestones, with client’s tenure averaging more than 10 years. One specific client has been with the company for over 18 years using its enrollment services & enhanced tools as they experienced a growth of workforce from 2,000 to 20,000 today.

Success stories like this have given WeEnroll the status of an efficient, top-quality, and hightouch resource and innovation partner in the employee benefits industry. Its longevity is a testament to the unwavering commitment of leadership and the scalable success formula.

A Well-Built Team Behind the Curtain

WeEnroll has a talented leadership team that stays current with the lifestyle, public health, and financial sectors. They foresee and recommend the need to adapt and maneuver, addressing and accommodating real-world issues before others.

The team comprises people from diverse backgrounds, including accounting, banking, insurance, marketing, legal, IT, education, and human resources. Individuals with this specialized skill set provide an enhanced level of attention to detail and financial acumen, ensuring that all processes are carried out with accuracy.

The convergence of these diverse backgrounds within WeEnroll’s leadership team and talent pool creates a dynamic and collaborative environment. It allows for a holistic approach to problem-solving, innovation, and decision-making, resulting in comprehensive and effective solutions for clients.

“Mutual respect for different viewpoints and ideas has been a source of strength for us to deliver custom-crafted solutions for employers and employees,” says Sutter. “Serving as both the broker and enrollment arm gives us an advantage, providing clients with a one-stop shop versus having to vet multiple vendors to get the job done.”

In the modern business world, where every business is striving to attract and retain employees who can make a tangible impact, WeEnroll acts as a perfect partner. By creating customized solutions in the employee benefits space, it enables businesses to keep their employees happy and motivated, boosting success.