Simms & Associates

In the business world, workforce management (WFM) plays a crucial role in the success of any organisation. However, businesses that have multiple departments with multiple employees there are going to be a certain amount of difficulties and complexities in the management of their workforce. The common issues related to WFM that big companies face are scheduling and rostering, time and attendance tracking, managing absences, and employee self-service options. As a result, WFM frequently falls short of its aim of inspiring remarkable performance at the individual and organisational levels despite the efforts of HR and business executives. Knowing how to identify these challenges and resolve them, Simms & Associates (S&A) assists organisations to reach their goals and objectives.

S&A is an advisory consulting and systems implementation firm with over 20 years of track record in executing enterprise software and system integration projects on a global scale. The company contributes to the enhancement of workforce strategies, technology, and analytics to boost sales, decrease expenses, and improve the entire customer experience, all while increasing employee engagement and satisfaction. S&A’s consulting team offers a comprehensive range of services across the entire project lifecycle—from requirements analysis to change management, configuration and user support, all the way through to post-project assessment and continuous improvement.

Notably, S&A is a certified reseller and global implementation partner of famous multinational workforce management and human capital management cloud provider Kronos Inc. (Ultimate Kronos Group or UKG since 2020). Therefore, S&A can help its client develop success on top of Kronos’ WFM solutions and tools while S&A’s worldwide expertise and enterprise capabilities allow them to focus on clients’ specific needs, offering specialised assistance and direction.

Kwenta is designed to get data in the hands of retail managers when they need it most so they can better manage rush hour consumer traffic by employing adequate employees

What makes S&A a cut above the rest is its team of in-house experts that are well-versed in the crucial areas of a WFM, collectively speaks over ten languages and have successfully implemented global projects in Canada, Latin America, the U.S., EU, New Zealand, and many other countries. The experts also implement and configure WFM assets to minimise the initial investments by leveraging their extensive combined experience in WFM technologies and industry-specific practice.

Moving Beyond the Identity of only a Reseller

In addition to being a boutique consultancy firm and certified reseller, S&A also develops in-house tools to catalyse more efficient WFM. The company has recently released Kwenta, a tool that allows retailers to manage real-time consumer traffic data and adapt to capacity limit changes in real-time. It also provides easy to understand visualisations at a glance, customised to be meaningful to managers, employees, or customers. “Kwenta is designed to get data in the hands of retail managers when they need it most so they can better manage rush hour consumer traffic by employing adequate employees. What happened yesterday is good to know, but businesses need to be able to see clearly what’s happening now in order to react quickly”, comments Amanda Simms, founder and CEO of S&A.

Moving ahead, S&A is poised to bring a world of difference to the WFM landscape. And to stay relevant in the ever-changing industry, the company also keeps itself up-to-date with the latest WFM development trends. To this extent, S&A has entered a strategic partnership with Improvisations, Inc. (Improv). The alliance will bring together S&A’s global retail-focused WFM expertise and Improv’s domestic, manufacturing-focused WFM capabilities. “The S&A-Improv partnership is an industry alliance we believe will drive even greater business results for our clients,” says Amanda. “And through these all-around efforts, we are looking to revolutionise the concept of WFM in the coming months.”