One2Ten

“Happy employees make happy customers.” Today, it has become extremely important to understand the workforce needs to better plan and anticipate an organization’s productivity. Whether it involves working from home, employee engagement, new talent attraction, workforce sustainability, organizations need to have the right tools to carefully listen to, understand, and act upon their workforce’s expectations. This involves taking feedback from employees, which is key to short, mid, and long-term workforce management. However, a number of organizations are stuck with conventional ways of assessing their workforces using boring and impersonalized methods once a year rather than real-time and continuous assessments. At the core, organizations do not pay attention to the value of proper feedback. Revolutionizing the market, One2Ten provides customized, real-time, and continuous feedback solutions that approach respondents with relevant and smart question scripts that speak their language and empower organizations with smart tools to understand feedback and act on it. “Our tools adapt to an organizations’ complexity and specificness by using flexible platform modules built as lego blocks, from invite management, survey scripting, smart analytics like AI, or action planning tools,” says Dan Earl, Managing Director – APAC, One2Ten. With the company’s costs being at 50 percent of average HR management service providers, the One2Ten platform helps many clients get meaningful feedback.

One2Ten builds completely bespoke solutions for every client and project, depending on their needs to ensure actionable results based around proven business modeling. The company enables clients to truly listen to their workforce on a continuous basis by asking relevant, honest, and direct questions at the right moment rather than boring surveys or questionnaires. Once the data is collected, the company helps clients analyze it by highlighting areas that need improvement and urgent attention.

These results are also shared with the workforce and the respective managers to improve employee satisfaction by bringing modifications. “At the end employee satisfaction enhances through more insight, understanding and the ability to effectively change for the better. That automatically impacts the way customers experience employees,” says Earl.

From building the right attentive and relevant surveys that match each respondent group, optimizing the key touchpoints in the journey, understanding the data, and building action planning tools, One2Ten makes it easy for feedback to be given, analyzed, and actioned to effect real change. “By bringing our best in class experiences globally and across multiple sectors we are truly subject matter experts on feedback and provide this to our clients every step of their journey,” says Earl.

He cites the success story of a large organization with over 30,000 employees across the Asia Pacific. The client’s employees were fragmented across its different member firms in a different location. As a result, the teams were in split-offs. The client wanted to align all the teams together that acts as a single unit. With One2Ten’s platform, the client was able to track employee sentiments and performance to highlight problem issues and help improve those. One2Ten enables the client to carry out a process similar to organizational change.

With such stellar results, the company will continue to hold its niche like position characterized by in-depth knowledge and innovative leadership in providing feedback solutions for professional organizations. This includes offering its extremely user-friendly front end, a completely modular or customizable real-time back end dashboard, and an action planning solution with key integration capabilities to seamlessly work with clients’ current platforms and ways of working. At the same time, the company is looking at opening up into new markets. In APAC, we want to become the leading employee and customer feedback solutions boutique, known for its smart and innovative platform solutions with in-depth market knowledge that always gets results.