Users of HR technology are not only employees; they are also consumers. That’s why, for some time, employees have expected their HR technology experience to be customer-centric and won’t take advantage of anything that isn’t easy to implement or use.
Fremont, CA: In the past 20 months, the coronavirus has changed the world of work forever by accelerating changes in jobs. As 2022 approaches, let’s look at some of the trends that employee engagement and recognition professionals will be paying attention to in the coming year.
Qualitative Employee Listening Will Enable Communities of Engagement
2022 will mark a quality comeback. Organisations today provide exponentially more data about their employees than a year ago, but the increase in that data is primarily quantitative. Quality comebacks enable organisations to ask employees challenging and focused questions while leveraging personal feedback to create an engaging community that shares employee experiences. Nothing serves as a more standard compass for quantitative analytical discovery than accurate qualitative research.
HR Technology Will Enable More Personalised Experiences
Users of HR technology are not only employees; they are also consumers. That’s why, for some time, employees have expected their HR technology experience to be customer-centric and won’t take advantage of anything that isn’t easy to implement or use. As personalisation becomes the key to success in consumer products, interest in employee interaction technologies grows. By combining data from multiple sources and leveraging AI/ML, these platforms can better understand the unique needs of individual employees, providing them with information to push when they need to act while satisfying their workflow.
Provide Emotionally Connected Recognition to Leave a Lasting Memory
As we continue to adapt to the work environment wherever we are and retaining employees is a priority for both employees and organisations, the need to foster a sense of connection within the organisation and its peers will evolve. In addition to e-mails and postcards that provide more experience, there is a greater focus on finding creative ways to maximise recognition and celebrate achievements. Focus on public and private moments where the entire team can interact personally or through technology. Creating such a practical experience is a learned behaviour and a skill that should be developed among all employees, especially managers.
