Navigating Challenges in Contingent Workforce Management

Fremont, CA: The contingent workforce is exerting a substantial influence on organizations worldwide. Although the pandemic significantly accelerated the expansion of this workforce segment and the adoption of flexible work arrangements, this trend shows no indication of abating.

The extended workforce consists of highly skilled and experienced professionals. As organizations increasingly depend on these individuals to occupy essential business roles, they are investing considerably in attraction and retention. However, many organizations still lack a comprehensive understanding of the distinct challenges associated with effectively managing the contingent workforce, which could result in losing top talent to competitors.

Challenges in Managing the Extended Workforce

Contingent workers are referred to by various terms, leading to confusion in managing the workforce and defining roles. Whether identified as contractors, consultants, freelancers, Statement of Work (SOW) employees, or temporary staff, these individuals have established limited working relationships with organizations. They are considered part of the "contingent" or "extended" workforce.

Due to this extensive array of titles, different categories of workers are frequently overseen by separate teams and managed through distinct technologies. For instance, freelancers may be supervised by the specific team they are collaborating with, while SOW workers might fall under the jurisdiction of the procurement department, among other arrangements.

This fragmented approach to workforce management can result in isolated visibility, diminished talent quality, and lost opportunities for cost efficiencies. Furthermore, a decentralized workforce management strategy can exacerbate compliance and risk challenges, complicate payroll processes, and adversely affect diversity, equity, and inclusion (DE&I) initiatives.

Strategies to Optimize Your Contingent Workforce Management

Enhance visibility

Gaining insight into the dynamics of your extended workforce is vital; however, numerous organizations struggle with the necessary technology and processes for accurate headcount reporting and workforce analytics. Identifying the appropriate partner or internal resource capable of capturing this program data and extracting actionable insights is crucial, which will contribute to a comprehensive workforce planning strategy. Additionally, acquiring labor market insights and industry-specific information will aid in determining which program solutions are most likely to yield significant business outcomes.

Improve expense tracking and cost savings.

Investing in effective payroll capabilities is vital for optimizing the management of your contingent workforce. This investment will enhance the efficiency of billing, time, and expense tracking processes while revealing opportunities for cost savings through utilization metrics. Furthermore, being aware of current market rates and salary data will assist in establishing competitive bill rates, enabling businesses to attract top candidates while managing worker compensation costs effectively.

Reduce compliance risk to the organization.

Implementing an employer-of-record solution with integrated compliance services can significantly reduce business risks. To minimize compliance risks, accurate employee classification throughout recruiting, sourcing, and managing current workers is essential. Specific integrated platforms can also support managers in overseeing worker assignments and hours, ensuring adherence to contract terms and compliance with relevant regulations.