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Leveraging AI and VR Technology to Improve Employee Experience

HR Tech Outlook | Monday, January 20, 2020

There are a large number of employees today who work from remote locations or work on a project basis. This makes it difficult for HR professionals to define and measure employee experience regarding such employees.

FREMONT, CA: It is the 21st century, and the importance of an employee in an organization has seen a seismic shift from what it used to be in the previous century. Employee experience is quintessential to organizational growth, and this is a reality that HR professionals cannot escape. However, employee experience is a concept that has been reinvented over the years multiple times due to the changing nature of the workplace, technology, and definition of an employee.

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There are a large number of employees today who work from remote locations or work on a project basis. This makes it difficult for HR professionals to define and measure employee experience regarding such employees. These questions and more can be addressed with the commercialization of Artificial Intelligence (AI) and Virtual Reality (VR) technology. Traditional technologies were used to automate HR processes and functions but often overlooked the end-user, the employee.

From HR Tasks to Holistic Employee Management

Deciphering employees' data to help detect anomalies, verify background, predict attrition patterns, and personalize content are some of the critical HR tasks that benefit the use of AI technologies. However, these improvements in efficiency have little impact on employee experience. The new wave of AI technology is quickly breaking into every part of human capital management, setting new benchmarks for the role of AI in people strategy.

Technology is only going to get smarter, and this will help in solving more complex cognitive tasks in the future. This, in turn, will bring a more holistic adoption of deep learning to understand the employee better and provide personalized experiences in the workplace.

Personalize Employee Experience

Career aspirations, learning choices, and salary expectations will soon be discussed with chatbots at tea breaks. Advanced technologies such as speech recognition have become savvier with the advent of deep learning. Voice recognition will soon be able to comprehend various accents and mimic human voice effectively, which makes it more suitable for multiple HR functions. Natural Language Programming (NLP) can help extract data from speech accurately, draw data-driven text to provide insights, thereby increasing the accuracy of these insights.

Personalization is possible in every experimental facet of an employee's lifecycle with the help of AI. It is not long before AI becomes mainstream across all industries and is available and accessible for organizations of all sizes.

The employee's office experience begins when they use their biometrics to enter into their workplace. Preferences for light and temperature settings can be pre-fed into the system, and employees can be welcomed with a drink of their choice. The dashboard may already be open with the most projects most worked on by an employee. This day is not too far, and the advancements in AI technology have made it a reality already across many parts of the globe.

Robots to the Rescue

Firing an employee, dealing with emotional upheavals, and addressing sensitive topics are all dirty jobs that no HR professional wants to deal with. The good news is they can soon wash these tasks off their hand's thanks to the rapidly developing robot technology.

Humans are one of the most innovative and, at the same time, lazy species of all. Almost every task that humans are accountable for can now be performed with a single click on an application. Small and mid-sized organizations are often slow when it comes to adopting AI in HR functions. However, the rapid expansion of AI across various sectors has spread into the HR sector as well, to the extent that AI is transforming every primary function in HR ranging from recruitment, talent retention, employee engagement, and learning & development too. The technology has played a significant role in making HR functions agile, enabling business leaders to take quick and efficient, data-driven decisions.

Machines are taking over repetitive and analytical HR tasks means HR leaders have more time on their hands. Using this time to have quality conversations with employees can help create a comfortable workplace.

See Also: Top AR/VR Tech Solution Companies

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