Companies are on high alert for cybersecurity breaches ranging from ransomware attacks to phishing schemes—cyberattacks have increased by up to 148% in the last year. However, even though there is always a new threat, not all organizations have a cyberattack communication and response plan.
Fremont, CA: Cyberattack procedures should be in place just as they would for any other emergency (such as a fire drill or an active shooter incident). In addition, the response plan should prioritize employee emergency communication to keep them informed and minimize damage as much as possible. Here are four suggestions on how to improve your organization's cybersecurity response plan.
1. Communicate Quickly
Targeted messaging should be sent using incident response templates to notify specific recipients. Your IT response team should be notified to assess the breach, take corrective action, and minimize the impact on your operations and your customers' businesses. Your executive team should be aware of the situation to follow crisis response and communication protocols. Finally, your crisis communications team should monitor social media and public perception to determine how to maintain control and when to issue external statements.
Employers must be vigilant in communicating in the aftermath of a cyberattack so that employees are informed and know what steps to take to reduce the risk. Mass notification systems and other communication tools can send instant and targeted notifications.
2. Provide Concise, Actionable Information
Companies should provide clear and concise information so that there is no confusion about what has occurred and the next steps. For example, if there has been a breach, be proactive in informing employees as soon as possible. Give explanations for what's going on and which systems have been impacted. After all, you want them to hear the news from you first, not from the media, social media, or other untrustworthy sources.
3. Keep Employees Informed
An organization may not be aware of every detail of a cyberattack immediately after it occurs. Be open that the situation is changing, and make sure to follow up as soon as new information becomes available.
Any changes to standard business processes should be communicated to employees. If it is unsafe to use certain systems, inform employees about taking steps to restore normalcy. These continuous touchpoints will ensure that your team is informed throughout the process.
4. Don’t wait until a breach occurs to make a plan
How an organization communicates with its employees during a breach reflects its preparedness and priorities. Employees must be informed to perform their duties effectively, and leadership can reduce losses and alleviate concerns by providing updates.
Better preparedness for a cyber attack includes a communication and response plan that ensures your employees are informed; your teams collaborate for a faster resolution. Your organization is mitigating the impact on business continuity.
