NOVEMBER 2019HR TECH OUTLOOK9Putting people ahead of process and technology is ultimately how HR will enable transformation at their organizations, and this is something we need to lead given that many transformation initiatives are more focused on process and technology than on their talent strategiesRe-engineer how work gets doneTo respond to the pace of change we are all experiencing, organizations need to be redesigned for speed, agility and adaptability. This requires less hierarchy and more networks. It also requires people who know how to represent the brand in everyday interactions. Authority and decision-making need to be decentralized and pushed lower in the organization. We should empower them with knowledge and have confidence that they will represent the brand well. Embracing a broader workforce ecosystem means including robotics, partners, contract labor, crowd-sourcing and more.Be talent-centricThe most important asset at a company isn't technologyor intellectual property. The most valuable part of your company is your people--their talent--and any plans to move your business forward must start there. They represent the brand and it's potential. Yet today's business leaders are often running a full-time sprint just to keep up with the day-to-day demands of business. We can't forget in the midst of automation and technology advances, that `human' employees are our strongest asset. We need to keep the `human' in HR! Embrace the speed of change, learn more than you think you need to learn, always embrace intellectual curiosity and ask your business partners what they need. To ask is important.Bottom line, we need to continue to do more to treat our employees like customers and enhance the employee experience. Next, we need to identify and close skill gaps and invest in the new skilling of our workforce. Skill acquisition and continuous learning are key weapons in the war for talent, but too few organizations are differentiating around development. Every organization needs to identify and find creative ways to close their skill gaps. Most importantly, we must ensure every employee has a purpose. Employees have the desire to do something that matters. Find ways to show how each employee's contributions will be a difference in the achievement of your organization's vision. Putting people ahead of process and technology is ultimately how HR will enable transformation at their organizations, and this is something we need to lead given that many transformation initiatives are more focused on process and technology than on their talent strategies. It's important to remember that people are the heart of your organization, and it is those very same people who will enable the achievement of your transformational objectives. Treat them as important to your mission and I promise the payoffs will be great!
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