Letendre & Associates

Driven by the preferences of customers, the digital-first era demands organizations to take a holistic approach for achieving organizational excellence and fostering growth. It has given rise to a new paradigm of ‘organizational development through transformation.’.

An experienced executive and champion of transformational improvement, Kathy Letendre has proven expertise in helping organizations embrace this new way of leading organizational development. She specializes in building transformative initiatives rather than focusing on just incremental changes, empowering businesses to optimize performance and seize future-focused opportunities. Her passion for driving organizational growth and equipping leaders with unprecedented levels of excellence has led to the establishment of Letendre & Associates—a game-changer in the field, guiding businesses in a dynamic landscape to unlock their true potential.

Letendre & Associates serves as a steadfast guide, particularly for small and midsize organizations, providing a comprehensive range of consultancy, coaching, and advisory services. Its goal is to assist clients in achieving organizational, leadership, and performance excellence. By focusing on the key drivers and aligning organizational efforts, it empowers organizations to make transformational improvements that achieve their far-reaching objectives. The team boasts its ability to forge a path to excellence in highly regulated and risk-filled industries such as healthcare, positioning the company to serve clients in a range of settings.

The Real Letendre-Made Difference

“We serve as a trusted advisor to executives to help them achieve true transformative organizational excellence, allowing them to stay ahead of the curve,” says Letendre, president of Letendre & Associates.

Its work helps clients make transformational improvements that align with their journey toward excellence. This includes strategy execution, transformational change, and leadership capability building to name a few.

A key offering is guiding leadership teams in setting and executing organizational strategies with discipline, a crucial factor in maximizing their excellence advantage. The Letendre & Associates team collaborates with client leadership teams to define a strategic direction, accelerate progress and results, reinvent the business, and optimize processes. In addition to executing on organizational strategies, it excels at creating management approaches that prioritize lasting results. Acting as an extension of client teams, it assists in creating effective plans, facilitating transformational change, focusing on executing improvement efforts, and aligning the organization around excellence plans.

Another area of focus is enhancing organizational leadership capabilities to enable transformational change. Through personalized consulting and coaching, Letendre & Associates helps clients develop the leadership capacity to execute plans, deliver results, define their excellence advantage, and achieve heightened performance.

Its coaching and advisory services encompass various leadership development practices, including workshops, executive and leadership coaching, and advisory sessions. These offerings assist executives in identifying and overcoming limiting beliefs while leveraging strengths to drive improved performance.

Coupled with Letendre’s direct counsel, it empowers clients to set new strategic directions and consistently execute their plans, resulting in significant organizational achievements.

Customization is the Key

Beyond a portfolio of powerful services, Letendre & Associates has the ability to customize services to meet varying client requirements, making it stand out in the industry. Rather than focus on a ‘cookbook approach,’ it offers the best services to clients tailored to their culture, needs, and readiness and pace of change. A team that better understands clients’ needs is at the heart of Letendre & Associates’ service excellence.

Our Expertise Lies in Working With Organizations and Leaders Seeking Transformative Change and Defining Their Unique Advantage in Their Industry and Market. It’s Incredibly Rewarding For us to Help them Excel, Often from a Modest Starting Point

Letendre typically begins with a comprehensive assessment, where it guides clients’ leadership to examine the environment they work within. From internal environmental factors like leadership and work climate and processes to external aspects such as competition, customer needs and industry trends, it considers all factors that create barriers in their organizational development efforts. The team also identifies the best areas for improvement.

Letendre & Associates’ assessment is followed by creating result-oriented management approaches systematically aligned with the organization’s goals. It leverages a strategic workshop style approach to hone in on their strategic advantages, challenges, and opportunities. Letendre & Associates guides executive teams to formulate or reformulate mission, vision, and strategic goals to drive the desired results. This enables executives to confidently drive themselves and their teams’ performance toward their strategic objectives. Clients benefit from a highperforming work culture, fact-based management practices, consistent execution on plans, and high employee engagement, all while developing their current and future leaders.

Guiding Community Care Network toward Organizational Excellence

Its capabilities are best exemplified in its long-standing collaboration with Community Care Network, a mediumsized organization in Vermont. The client approached the firm when they were at risk of losing their designation status under prior leadership. Over the first years of engagement, Letendre and her team advised on establishing a new, cohesive executive team with a clear strategic direction and achieving improving levels of organizational performance.

This partnership has continued in subsequent years with Letendre & Associates serving as a trusted advisor to the organization’s executive team. This includes strategic and annual planning, re-examining organizational structures, employee focus groups, improvement initiatives, and leadership training to fulfill their ambitious goals and objectives. Engagements have also included leadership workshops, executive coaching, and advisory services for the CEO, COO & CHRO, and other key members of leadership.

Lorraine Jenne, chief operations and human resources officer at Community Care Network, emphasizes Kathy Letendre’s instrumental role in helping the organization improve their impact on the lives of those they serve. Letendre facilitated organizational clarity in their structure and approach to work, removing unnecessary obstacles and providing clearer direction for the staff. “The support she has provided has helped us make bold changes in incremental ways. We could not have achieved as much without her guidance,” says Jenne.

Joining Hands for the Common Good

“Our expertise lies in working with organizations and leaders seeking transformative change and defining their unique advantage in their industry and market. It’s incredibly rewarding for us to help them excel, often from a modest starting point,” says Letendre.

Her team is driven to help organizations with the potential to improve the world. It takes pride in its clientele, which includes healthcare, human services, educational, and nonprofit organizations. Gratification comes from effectively supporting these organizations in fulfilling their missions, knowing they are making a significant difference.

Letendre is recognized as a collaborative and passionate agent of change with executive experience in healthcare and human services, which has allowed her to lead numerous transformative journeys to excellence. These achievements have earned her and her organizations multiple recognitions, including the Baldrige-based Governor’s Award for Performance Excellence, Excellence Ambassador of the Year and Magnet designation.

Drawing on an impressive track record and an unwavering passion for organizational excellence, Letendre is now focused on taking her company to greater heights. Its roadmap for the next several months is designed to foster relationships with consultancies that share the mission of bringing transformative and innovative changes. The firm plans to strengthen its collaboration with Ingenium Healthcare Advisors, a consortium of 20 experts focused on innovation adoption in the digital realm.