Fidello

The need for enhancing workforce performance is always at the top of leaders’ minds, given the pace at which businesses advance. Organization’s focus on greater efficiency, productivity, and innovation is fueling the demand for a high-performance workforce, prompting them to think about optimizing their performance management strategies. With recent changes in the work environment, traditional performance management methods are falling short of expectations. For example, the widely used annual reviews and goal-setting models may no longer be effective in managing employee performance in a more fluid workforce.

As Christopher Bjorling, president of Fidello, says, “A single solution is not ideal for addressing their varying performance management needs; companies need a comprehensive model that aligns with their organizational culture and business model.” A human performance specialist, Fidello helps organizations take a new, pragmatic approach to employee performance management, allowing them to stay a notch above the competition. Drawing on the extensive experience of its consultants in enhancing human performance, the company enables businesses to better identify competencies or behaviors that drive strategic results. Its products and services are focused on helping organizations design, develop, and implement integrated HR processes and systems that allow for driving better employee performance. From training and development, selection and recruitment, succession planning, and performance improvement to career management, these integrated systems support and enable strategic competencies, behaviors, and, ultimately, better results.

“Our goal is to bring a paradigm shift to performance management. We combine advanced products and services to design a flexible, fast, and efficient methodology that delivers the best employee experience, business results, and sustainable workplace culture,” says Bjorling.

Staying True to the Promise

Anchoring on to the mission of developing a high-performance workforce and culture, Fidello offers a host of robust solutions—HR Web™, Universal Competency Catalog, and Leading Indicators™. HR Web is an industry-leading software tool that helps manage performance tracking, reporting, and review system. An intranet-based solution built using a modular approach, HR Web enables clients to audit their current systems against strategic performance management principles and best practices. Each of these modules, including competency assessments, team development, learning management, and performance management, can be used independently or combined to perform various tasks. Users gain the flexibility to interchangeably use these capabilities and customize the interfaces, terminologies, and methodologies to support their culture-specific needs.

Anyone connected to the intranet can access HR Web without installing any software and use reports and data to drive strategic decisions and achieve desired outcomes. In other words, it provides managers and employees with easy access to up-to-date, centrally located information for reporting without waiting for any paperwork.

It helps managers measure an individual’s progress and contribution to the organization’s strategic goals keeping their experience and professional goals in mind.

The Universal Competency Catalog is the result of Fidello’s primary research and the insights gained through observation and practice in the space. A general business competencies inventory compiled and developed by its consultants over the years, it helps build a customized competency model specific to their business and cultural requirements. This includes training and development applications or HR systems, like selection and recruitment, performance management, career management, and succession planning. Clients can also embed these custom models into their cultural statement, increasing performance levels and reinventing the processes of attracting, motivating, and retaining the best contributors.

Another key product in Fidello’s portfolio is Leading Indicators, a research-based online multi-rater tool designed to assess client’s present and future leadership capacity. It’s built upon well-researched, discovered, and documented competencies required for an individual to become a good leader. The tool allows established and developing leaders to focus on self-development and identify potential gaps between their current and future goals. Access to best practices and resources enables them to proactively take steps toward improvement at their own pace.

Leading Indicators enables 360-degree assessments and delivers confidential summary reports, allowing leaders to obtain feedback from peers that helps formulate a strategic action plan for self-development. Simultaneously, organizations can use it to support leadership performance management by leveraging aggregate assessment data. These insights help them focus training options and budgets on specific areas.

Driving Excellence through Customization

Having its clientele spread across all industry verticals, Fidello realizes that flexing and adapting the processes to their work environment are crucial to create an ideal solution that delivers the best outcomes. The company spends significant time understanding specific client needs to design a customized solution that works best for them. This makes Fidello a catalyst for success and a preferred partner for a wide range of clients looking to build a robust performance management culture.

A recent success involved a client that was constantly working on streamlining their performance management process. The objective was to have a solution in place to improve their employee engagement success rate and gain the flexibility to foster a culture that would ultimately drive the desired business outcomes. By putting together a tailored system within weeks, Fidello helped the client achieve their goals. They ran it for the first generation and observed that people were more focused as they could better manage their careers. Employees could formulate a strategy to succeed in their current positions while exploring new opportunities to excel in the future. The client used the data generated from the process to better drive their business results.

In another instance, Fidello helped a client transform their obsolete e-paper-based processes for workforce performance management with a customized tool developed to deliver a better employee experience.

Successes like these are testament to its ability to identify client’s mission, vision, and values and create solutions focused on their organization’s needs, culture, and maturity.

“We ensure the proposed solutions resonate with their goals and messages instead of just meeting the compliance and task maintenance requirements,” says Bjorling.

Staying Abreast with Trends and Latest Technologies

Fidello continues to drive employee experience and keeps people in and out of the tools and processes with faster methodologies to thrive in today’s hybrid workplaces. This enables clients and their employees to spend less time on performance management yet yield better results. Its tools are designed to meet the needs of different generations—baby boomers, millennials, and Gen Z—related to input measurement and growth while handling intercommunications and interoperability between workers from a remote standpoint. The team has also modified its offerings at times to better align with the diversity, equity, and inclusion needs of organizations.

Our Goal Is To Help Organizations Effectively Manage People. Our Tools Allow For Workforce Planning And Quick Strike Activities In The Workplace From A Competitive Standpoint

Going forward, Fidello aims to bring more HR solutions to the informal performance feedback cycle, providing clients with the flexibility to use their own language. These solutions will not be a full-fledged offering but a mirroring of HR Web, the Universal Competency Catalog, and Leading Indicators to gather large volumes of data. It plans to use technologies like ML or AI to analyze any verbatim added in the systems or data with a higher degree of efficiency and intellectual learning. This will enable users or the admin team to focus more on analyzing what the collected data means for their workforce and how they can use it to be productive.

“Our goal is to help organizations effectively manage people. Our tools allow for workforce planning and quick strike activities in the workplace from a competitive standpoint,” says Bjorling.

Helping clients foster a great performance management culture, Fidello is dedicated to continually improving its ability to provide customized solutions while delivering world-class experiences and unlocking new doors to success for clients.