NOVEMBER - 2022HR TECH OUTLOOK9Effective and structured employee onboarding is all too often pushed to the side these days for lack of time and resourcesInvest in the right HR technology to provide a streamlined process for paperwork, help outline benefit options and give your new employee a clear opportunity to set up their initial talent profile.When employees can easily document professional experiences, certifications, mobility and career desires in their talent profile, they'll take a big step toward becoming a source of internal talent for future openings in your organization.Connect with your technology team to automate profile and equipment set-up for the HRIS to ensure a successful and stress-free first day experience for all hires.2. Tools & TechnologySpend the time to teach new hires the technology they will use to service your customers or track their daily work. If possible, give them the opportunity to virtually shadow employees in real time to help them understand the tools at their disposal.If your company uses any bespoke or proprietary industry-specific software, it is worth including it in onboarding even for hires who won't use it in their specific roles. Interweave company processes and knowledge into training on these tools to help employees further understand the organization's history.We do this at Coyote to help rapidly foster a shared sense of experience and expertise for people who may be new to the logistics industry entirely. It creates workplace efficiencies as well as equity for all employees.3. ResourcesMany new hires face a daunting challenge in learning where to go to obtain the resources they need. In a hybrid workplace, it can be even more difficult to simply identify and meet the right people to find what you need, leading to lost time, lost productivity and mounting frustration.Maintain and distribute a digital playbook that outlines all available resources to help employees become aware of resources they might not know exist and keep them informed of updates and enhancements.4. CoachingProviding a live guide to all the tools and resources outlined above is an essential element of onboarding. Coaches gauge the success of new hires and can tailor additional learning or integration opportunities as needed to ensure continued positive growth.In total, an effective onboarding can take 3-6 weeks in a training or coaching environment. Ensure its lasting success by extending cultural assimilation through an employee's first full year and be open to holding both in-person and virtual sessions depending upon their needs.5. Culture and ValuesFor rapidly growing organizations and especially for those with a global reach, maintaining a strong culture is a big part of organizational secret sauce.A robust, holistic onboarding program must be deeply rooted in culture, guided by the advancements of technology but brought home by people, in order to bring everything to life.At Coyote, we have offices across the U.S. in every time zone, as well as Mexico and the EU, and everyone who works within them (and remotely elsewhere) must represent us positively with the shippers and carriers in our network. We thrive as an organization with a clear mission and identity because of how well we're able to foster a consistent culture for every employee.At the end of the day, we all know both customers and teammates stick around for a reason -- because of the people they work with.By effectively communicating and upholding values and culture from day one, you can create an organization full of the kinds of people that will keep both customers and employees coming back.
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