NOVEMBER - 2022HR TECH OUTLOOK8In My OpinionEffective and structured employee onboarding is all too often pushed to the side these days for lack of time and resources.It's dangerously easy to think "This can wait" or "This is good enough" when you're integrating a new hire to your team; business priorities often demand that attention and resources be committed elsewhere.But imagine if you brushed off customer onboarding like this.As an effective business professional, you know that onboarding a customer to your business is critical to building a successful relationship that will generate revenue for years to come.This is certainly true in the logistics industry where I work. We know shippers will never stop needing people they trust to help them move their freight, and we want to earn and retain that trust indefinitely.Amid the additional pressure caused by the "War on Talent" in today's hiring environment, it's vital to think of employee onboarding in just this way.You need to onboard your employees to your business with the same intentional commitment to relationship building you use with your customers. If you do, you can grow a committed team, retain talent, and empower employees to embrace your organization's core values and use their skills to deliver services and results.Talent Success Through Onboarding Onboarding employees is more than getting them into the HRIS, enrolling them in benefits and granting them access to systems. A robust onboarding program designed to foster talent success offers in-depth and role-specific training on tools, technology, resources, culture and values. At Coyote, we invest in onboarding with a goal of talent success as a foundational part of our people strategy. We believe it's best to mix methods of onboarding to include time in a classroom (physical or virtual) with other new hires and on-demand learning and coaching.Here is our recipe for success -- one borne out by engagement scores that prove we've set a foundation for workplace experience and employee value.1. HR TechnologyCustomer technology platforms create efficiency and are the foundation of the customer experience. Employees should find similar efficiencies in their HR software to experience this as a truly foundational talent support system.ONBOARD YOUR EMPLOYEES LIKE YOU ONBOARD YOUR CUSTOMERSCarmen Smith, Chief People Officer, Coyote LogisticsByCarmen Smith
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