JULY 2022HR TECH OUTLOOK9listening is important. Technology helps us to scale how we receive feedback through surveys, and data-driven insights are invaluable to understand the reality. However, we had to unlearn the "want to do it all" approach and relearned how to prioritise, focus, and act quickly upon feedback that we received.Make learning accessible to everyoneLast year, we accelerated the shift to digital learning, with further investments in experience learning platforms. This proved to be a great move. Now, because of our focus on self-directed dynamic learning, everyone can learn at their own pace, and our people recognise and appreciate this. On the other hand, we also nurtured other learning opportunities such as LearnFest, a virtual learning event that gathered 6,000 employees and more than 40 external and internal speakers who shared their inspirational stories over 8 days.Changing culture one story at a timeWe believe that everyone in our company has a story to tell. And if each story helps just one person, that's already a huge impact. In that way, we like to say that we are transforming ourselves one story at a time. That's why storytelling is at the heart of what we drive. "Red Talks" is our storytelling platform through which our stories become an inspiration for others. This allows them to learn, understand and relate, while we present a different, more human side of ourselves. Every day, each and every one of us has good and bad moments, we succeed, we fail and learn from failures. "Red Talks" help us to build a culture where we feel comfortable bringing our true selves and sharing what we have learned, unlearned and relearned on our path to growth. We are all here for our customersOur vision is to be the leading 24/7 beverage partner ­ growing with our customers by ensuring we have a beverage for every occasion around the clock. To deliver that, every function in the company has to support our sales force to serve our customers.We developed "Sales Academy", our flagship programme, which provides continuous, blended, learning experiences for new joiners and existing Sales employees on business and commercial knowledge, leadership skills and mindset components. Based on the latest market needs, Sales Academy is designed to give them the best-in-class capability support. The curriculum is open not just for our sales colleagues, but to every employee in the company, so they can expand their commercial knowledge and strenghten further customer centricity in the organisation.Show, don't tellPeople appreciate meaningful work - being involved, not just informed, and having the power to make their own decisions. That's why we are focused on increasing the capabilities of our managers, so that they can successfuly lead by example, serve their teams, take feedback and integrate it into their work, and make sure everyone's voice is heard.Bring all perspectives to the tableDiversity fosters more engagement, brings innovation and offers great opportunities to learn. In 2018, we committed to having 50% of our manager positions held by women by 2025 and today we are at 39% - so some progress, but a way to go. Our belief in diversity, equity, and inclusion runs throughout our organisation, and we will continue our progress in this area. And through our "This is me" app and "Coffee Corner" online events, we encourage people to reveal their true selves ­ their interests, hobbies, and passions. Among us there are people who pursue their interest in music, art, sports and travel, and that diversity of thought and those different experiences help us to rethink, innovate and change.Keep it simpleLast, but maybe most important, we should find a way to work smarter, prioritise heavily and beat perfectionism. Simple as that!Each and every lesson teaches us that we should challenge ourselves every single day and not rely on old ways of doing things. Every day we should ask ourselves - what did I learn today, and what do I need to unlearn and relearn? Our results show that we are on the right track - our overall engagement score remains high, at 88%, which has maintained 2020's high level. This does not mean that we take it for granted, and we continue to learn a lot of lessons along the way. It's an uncomfortable but exciting journey. And we should unlearn to expect comfort and relearn to be comfortable in uncomfortable situations. PEOPLE APPRECIATE MEANINGFUL WORK - BEING INVOLVED, NOT JUST INFORMED, AND HAVING THE POWER TO MAKE THEIR OWN DECISIONS
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