OCTOBER 2020HR TECH OUTLOOK19CXOInsightsCOVID-19: The Role of HR Analytics in the Crisis Ravin Jesuthasan, Managing Director, Willis Towers Watson [NASDAQ:WLTW]ByRavin Jesuthasan is a recognized global thought leader, futurist, and author on the future of work, automation, and human capital. At Willis Towers Watson, he serves as the Managing Director leading much of the company's future work solutions. Mr. Jesuthasan has authored over 150 articles, including 14 for the Harvard Business Review, and three books. He sits on the World Economic Forum's Steering Committee on Work and Employment and has led numerous large-scale, global restructuring and transformation engagements for companies around the world. He has been with the firm for 26 years and is a chartered financial analyst bringing much needed analytical rigor to the work he does with companies on human capital.What is the impact of Covid-19 on HR practices and the future workforce? The COVID 19 pandemic has unveiled how important it is for companies to focus on their workforces. Many companies put their people first and protected their most vulnerable employees, making them their highest priority. We recently worked with The World Economic Forum to publish a white paper on accounting for human capital. It details why human capital metrics are critical at this time. And proposes a set of principles for shifting how we think about the workforce, along with some new metrics. Underpinning this is the broader issue of HR shifting its mandate from being a steward of employment to being a steward of work. Progressive HR functions are shifting beyond
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