NOVEMBER 2022HR TECH OUTLOOK EUROPE9This global paradigm shift around work propelled a new journey for organizations with the goal of reshaping individual, collective, and institutional dynamics to ensure business continuity and growthactivities and challenges through a holistic approach that tracks healthy behaviors, connects positive habits with environmental, social and governance (ESG) activities, and motivates playful team competition around sports, among others. One of the latest widgets also aims to raise awareness about employees' environmental footprint when working from home. Besides the products, we also count with several initiatives that focus on the direct relation between health and well-being and productivity. Examples of this are our three work effectiveness golden rules that further support boundary setting needs specifically for optimal productivity and mental health. First, we encourage dedicated focus times ranging from full to half-day meeting-free periods taking place on a quarterly (minimum) basis. Second, we foster the right to disconnect meaning that emails outside of daily core working times are not expected to be answered at the same day or during the weekend. And third, we have an Allianz Meeting Etiquette that supports productive meeting habits. Since some time ago we started a global mindfulness community at Allianz as part of the company's mindfulness movement that invites employees to explore and exchange on this practice and emotional intelligence to help them improve their focus, build positive habits, and increase resilience to stress. This initiative was widely extended through digital platforms the last two years and now their activities reach hundreds of colleagues every day across several countries and in different languages. Moreover, since years ago, our Strategic Workforce Planning project has contributed to identify the skills of the future and further learning opportunities for employees via a flexible digital platform which has become a key element for our new Ways of Working. By doing this we can reduce work stress related to the lack of capabilities to fulfill specific tasks. We also have implemented digital tools like Viva Insights, Smart Performance Boards and collaboration tools that support self-organization for individuals and teams to preserve well-being and productivity. In terms of how we address the digital touch to increase productivity at Allianz, we have a consistent Business Process Management platform to standardize and automate processes, as well as technology that enables sales agents to work remotely and tools that allow us to digitally collect the voice of the customers along moments that matter in their customer journey, from the start of an incident to the claim settlement. As a large organization, the last two years we have learned that we always must expect the unexpected and never rest, even if we are successful. The only mantra is continuous transformation and evolution leveraging technology to shape an engaging human centric approach that cares for our people and creates the right environment to best serve our customers.
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