NOVEMBER - 2021HR TECH OUTLOOK APAC8In MyOpinionSarah Machin, Head of Talent and Development, Asia Pacific, ChubbByThe global pandemic saw learning & development (L&D) professionals pivoting quickly to rethink the `what' and `how' of their content delivery. Pre-COVID, people were embracing self-driven, bite-sized, just-in-time learning. But when the crisis hit, the already underway evolution became a revolution. As traditional classroom learning became impossible, L&D functions had to role model new ways to engage, connect, share and grow. Most large corporations, including Chubb, that already had the necessary infrastructure were able to weather the storm. With access to technologies to enable virtual instructor-led training (VILT) and a library of online resources to allow self-paced, real-time learning, it was easy for employees to discover, access, and consume information when and where they needed it most.Through smooth delivery and strong feedback, we have validated the viability of a digital-first approach to learning. The question now is, what's next? How can we harness this further to realize delivery efficiencies and learner benefits? Here are a few things to think about.Leverage Digital Solutions in a Blended ApproachEighteen months ago, consensus had it that some learning content could be delivered virtually, but some would always have to be delivered face-to-face (F2F). As time marched on and needs became more pressing, more content has moved from the latter to the former. And as situations improve, L&D professionals have the opportunity to re-think their learning solutions and take `blended learning' to the next level.I encourage my team to start by thinking about the purpose of each learning intervention, i.e., the `why'. Yes, we're there to upskill -- but we're also there to foster connections, to facilitate idea generation, and to support creative problem-solving. Recreating a F2F intervention digitally is not enough to optimize learning outcomes. We need to think about the tools that will help us achieve the defined purpose and how to make the best use of them. This may involve assigning self-paced resources on the learning management system (LMS) as pre-work, designing our VILT sessions to be as impactful and interactive as possible, and highlighting core learning takeaways in an engaging and digestible way. It can even involve using instant messaging applications to set up Beyond Videos and Virtual Instructor-Led Training: Embracing Technology to Deliver LearningSarah Machin
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