NOVEMBER 2020HR TECH OUTLOOK 19We leverage technological advancements to help customers manage a diverse workforce that is working remotely in an effortless mannerthe multiple business processes and benefit the different participants within the HR approval cycle. Through its unique methods, the company aims to improve the human experience space by streamlining and expediting the approval processes for the employees, HR managers, and others involved, and changing from a paper-based environment to technological and mobile workflows. Using a mix of technology and innovations in the service delivery model, Chachapoya Consulting enhances an organization's human experience management process and bolsters its value in the market. "The future of work is changing and we leverage our technology skills and expertise to provide assistance right from strategy to implementation across the human experience management arena," says Cockayne.As specialists in SAP SuccessFactors, Chachapoya Consulting has led several global enterprises in their journey to the cloud and has been instrumental in establishing cloud strategies and deploying the full suite of SuccessFactors applications for clients across the globe. On that front, Chachapoya Consulting has established technology partnerships with renowned companies from the U.S and worldwide. Before implementation, the company understands the technology infrastructure of solutions like SAP SuccessFactors, ServiceNow, and Yellow Messenger, how they interoperate and then deliver an end solution that is realistic and viable. The company helps its customers understand the importance of optimizing an HR service delivery model, being technologically equipped, and enhancing the experience for its employees, managers, HR departments, and the overall corporate leadership team. To further highlight the robustness of the company's offerings, Cockayne narrates an instance where a client had approached Chachapoya Consulting for a way to send customized messages to its workforce. Previously, the client had a standalone platform that sent generic, HR-centric SMS messages to its workforce on a subscription model. When the provider discontinued as they could not keep up with the client's requirements, the client reached out to Chachapoya Consulting for assistance. With the team's recommendation, the client integrated their transactional system with conversational AI, which sent personalized messages to the employees, reminding them of the different activities within the organization and their tasks. Unlike the rest of its competition in the industry, Chachapoya Consulting goes beyond the role of being a consultant and dons the hat of a trusted business advisor. The company's thought leaders look at the different aspects of a challenge faced by its clients, right from understanding their business, problem statement, and the different actors within the business environment to how various technologies can be used to augment their use cases and resolve problems. Post the deployment of technology or digital transformation within a client organization, Chachapoya Consulting offers post-implementation support and optimization to improve the client's processes according to their requirements. The team also takes up enhancement requests such as adding more functionality, capability, robustness, and value-added services in the client's operations for employee wellness. From the recent turn of events, Cockayne points out that organizations have begun to acclimate to the change in the working environment and realize their ability to survive in a hybrid, remote-based setting. They recognize the opportunities where technologies can be leveraged to restructure and manage the working of the entire span of functions between hire to retire, such as recruitment and onboarding, to name a few. "With a paradigm shift in the way organizations are functioning, our focus will be to further develop and apply the concept of remote working into traditional business process management using the best of technology advancements," concludes Cockayne.
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