NOVEMBER 2020HR TECH OUTLOOK19It is really all about taking the traditional back-office tools and leveraging the technology to ensure the workforce is well informed and able to collaborate effectively.Supporting the Workforce through Data ScienceUsing data science, it is now possible to create algorithms which can identify key characteristics among the workforce. Using these indicators helps to identify whether someone is likely to leave the business or whether they're performing above expectations. These are predictive characteristics and this information can be used to support staff with mentoring and training, which is good for both them and the companies they work for. This all contributes to ensuring people are happy, productive, and set for success at work, while also making sure that the investment made in them is protected. It is not about becoming `Big Brother'--business leaders are very conscious of protecting customers, candidates, and employees while leveraging data to help them all succeed.Moving to Cloud-Based TechnologyThe world is becoming a much smaller place and the need for cross-continental collaboration is becoming ever more important. The past problems where, for example, there was one office and people needed to find a meeting room to speak, are falling away. Bringing in desktop collaboration tools is now high on the agenda of most organizations, and many are now looking at how to bring all the traditional back-office systems onto cloud-based solutions. Cloud is huge for every organization and the more companies can move to that, the better the engagement experience for everyone. Businesses have to bring that capability to staff and that means moving telephony systems, back-end Enterprise Resource Planning (ERP) systems, and front-office systems into the Cloud. The benefit comes from providing workforce mobility so people can work remotely and collaborate anywhere, at any time, and from any device.Delivering Your Message through Communications ChannelsThe power of communication through online platforms is huge, and being able to get crucial information out to regional experts across the globe is incredibly important. Throughout the business world, the use of intranet sites gives us the opportunity to showcase the stories and information which are important to the business and to its people. It encourages employee engagement through the use of comments to build conversation around news because people are no longer just consuming information; they want to be able to contribute. Internal social media platforms mean people can share their experiences and best practices at the touch of a button. And TV links in offices allow business leaders to get corporate and local messages out to areas of the business quickly and effectively. Instant messaging platforms allow people to collaborate from their desktop instantly, while video and mail apps can contribute to a really unified communications system. All these platforms also enable employees to give their feedback and that is something that more businesses are taking very seriously. How we engage with our people is now more effective and efficient than ever, and as new technologies emerge, employee engagement will continue to transform.
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