MAY 2022HR TECH OUTLOOK9the people agenda, but those responsible for policing an organisation. There is a school of thought that HR should be lumped in with Governance to create one big policing department. And, according to McKinsey 2018, only 37 per cent think HR functions facilitate a positive EX.HR has had someone at the top table for years, and with this comes the feeling that only a `pure' HR professional can be an Exec Team member. Whereas, it's common for an HR Director to oversee functions such as L&D and Internal Comms (even if they have no experience of these areas); it would be seen as strange if it were the other way around. With EX this could change. In fact, it could be argued that those with engagement experience are more closely aligned with EX and have the skills and knowledge to drive it forward. And some may believe that the influencing skills of L&D professionals lend themselves to be a great fit to lead EX. In short, it's a landgrab, and HR should not simply assume that they will be the chosen ones to lead. Perhaps, is this why some HR articles on EX are dismissing it as the next fad?Investing in EX is a win-winSome organisations are already reshaping/renaming their `people department' as Employee Experience (as opposed to HR and so forth). This makes sense, as you have Customer Services/Customer Experience, CX and EX are two sides of the same coin. Whereas, many organisations have customer success roles, they should surely have employee success-style roles too.Ultimately, EX is about putting people at the heart of every organisation, because everyone matters at work. Effective EX leads to a more motivated, engaged and productive workforce... which will, ultimately, lead to a positive impact upon the bottom line. The Employee Experience Opportunity RoadmapThere are three stages to the roadmap:· Define your EX strategy, underpinned by evidence-based research· Monetise EX, so that senior leaders can see its value· Create action plans for each part of the employee lifecycle, zoning in moments that matter to employees and creating memorable moments Time for someone new to lead the people agenda?There are countless LinkedIn articles these days about HR being in crisis. Indeed, I chaired a conference recently entitled `Reinventing HR'. Look outside the industry, and many see HR as not those responsible for The money saved by keeping employees in the organisation may be greater than the extra sales revenue--and retained, motivated employees are likely to contribute to salesNicholas Wardle
< Page 8 | Page 10 >