Finally, we prioritize rest. We encourage our team to take time off and fully disconnect during their PTO. I'm a strong believer in the importance of real breaks, and we make sure our team knows it's not only okay to unplug--it's expected. Preparing for Next-Gen Travel Talent: Leveraging AI Responsibly Without Replacing the Human TouchAs artificial intelligence evolves, we continue to explore how it can support our team members and enhance their work--not replace it. One area where we've already introduced AI is in our recruitment process, through an AI-powered tool we call "Maria."Maria lives on our Careers website and helps candidates navigate job searches, schedule interviews, and get instant answers to frequently asked questions. It's not generative AI, but machine learning based on curated scripts and responses. It allows us to offer candidates a consistent, 24/7 experience while staying in control of the messaging.That said, we are very intentional about using AI in HR. We do not rely on algorithms to decide who to interview or hire. While tools like Maria streamline logistics, people always make final decisions. Ethical use of AI matters, especially in areas where bias can creep in. There's no substitute for human judgment in the hiring process--and we plan to keep it that way.Advice for New CHROs in Hospitality: Lead with Listening and a Long-Term ViewStepping into the hospitality industry as a CHRO brings unique challenges and meaningful rewards. My advice begins with this: listen just as much--if not more--than you speak. Your priority isn't proving yourself, but immersing yourself in the rhythms, values, and dynamics that make this industry distinct.Second, focus on building bridges. Hospitality often operates within matrixed structures, so connecting leadership with frontline teams is critical. Trust and values-based culture are the cornerstones of long-term success.Third, be intentional about change. Not everything needs to shift just because it can. Understand what should evolve, why it matters, and when the timing is right.Finally, start with the end in mind. Ask yourself what kind of legacy you want to leave. Invest in developing future talent to ensure the organization remains strong and resilient long after your tenure ends. Monica Melancon
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