MARCH 2020HR TECH OUTLOOK8In MyOpinionThe Process of Establishing Trust while Assessing a Human Resources DepartmentDonna B. Brown, Human Resources Executive Director, City of ScottsdaleByLeading a Human Resources Department in a variety of industries gives one a unique perspective on how to connect to internal and external customers. Although the technical aspects of the Human Resources profession are consistent, the people vary from organization to organization. One area that is paramount in achieving that connection is the process of establishing trust. Establishing and maintaining organizational trust is the building blocks necessary to achieve sustainable success. The following methods for establishing trust can be adapted based on the company's work culture, product or service, and customers. 1. Listen before Leading. When taking over the lead role in a HR Department, it is necessary to listen to internal and external customers before making changes. Interviewing staff is essential in identifying individual and team strengths, challenges, and hear perspectives on service improvements. Listening first will also help the HR Leader understand if the employees are performing their core responsibilities in order to remove barriers. Collecting this information will aid in the development of a written action plan. Having a published plan makes the HR Leader accountable for results (good or bad), which can be developed and delivered in phases
< Page 7 | Page 9 >