JUNE 2020HR TECH OUTLOOK 19presentation. Collaborating with the client comes next, to select priorities and overarching goals, and agree upon the next steps. Mutually agreed-upon coaching plans, group training events, strategic meeting facilitation, and follow-up assessment to qualify improvement, constitute common engagements. PERSPECTIVES, LLC's coaches help leaders expand their capacity and influence by developing keen self and other awareness. They replace reactive habits with thoughts, words, and actions that align with their goals. They assist with developing strategy and implementing practical, time-bound, measurable, action with accountability.Karen and her team are "people and results experts". They know, to break the barriers to success, their clients must influence and lead individuals. This means understanding how to best communicate with each, knowing their strengths, and keeping them engaged. Emotional Intelligence for Improved ResultsIt has been widely researched and proven, as much as 90 percent of our ultimate success is directly tied to demonstrated emotional intelligence. PERSPECTIVES, LLC's proficiency in increasing individual and organizational success is grounded in self-awareness and management, other-awareness and relational management­the tenets of Emotional Intelligence. "Organizations don't change; people within them change. As a result, everything we do is strongly rooted in emotional intelligence," says Karen. PERSPECTIVES, LLC teaches individuals to self-evaluate, choose actions or inactions in a more objective manner, and understand their impact on others. This empowers clients to adjust their communication in real-time while motivating and developing mutual understanding around roles, expectations, and accountabilities. When teams are motivated and have mutual understanding, the path opens for all to develop more broadly and enjoy greater success."Understanding one's self and others is a key element in increasing emotional intelligence. We use the trademarked evaluation and training tool True Colors, to identify the different personality, communication, and work styles of leaders and their teams. The training piece facilitates an immediate understanding of why communication clashes and frustrations occur, and teaches clients alternative, more productive ways to work together," Karen explains. PERSPECTIVES, LLC's group training programs are interactive, thought-provoking, and motivating. Each increases participants' individual capacity for success, as they connect their personal experiences to the teachings, and develop intrinsic motivation and plans for change. Their approach is to turn knowledge and theory into action: They are currently working with a manufacturing company, in business 75 years, which has experienced explosive growth over the last five years. The president of the company approached PERSPECTIVES, LLC, with the challenge of turning a chaotic, conflict-ridden, non-communicative senior leadership team into a cohesive, collaborative, strategic team. It had been many months (some claim years) since the senior leaders held a meaningful meeting, as they quickly turned hostile and unproductive. Even while enjoying massive profits, their attempts to resolve their issues were futile. PERSPECTIVES, LLC jumped in, ready for the challenge! A culture assessment was completed, and the root issues were identified: Two very loyal, opposing camps; unclear roles and responsibilities; no accountability; and open hostility between "camp" leaders. "We started with mediation between specific leaders, then facilitated a series of strategic meetings to establish over-arching goals, cascading clarity of roles, responsibilities, authority, and accountability, and team-driven action plans for positive change. In parallel, 1-1 leadership coaching has taken place with the four senior leaders," Karen illustrates. "In four months, tremendous progress has been made! The senior leadership team is holding regular, EFFECTIVE, collaborative meetings, and they have completed critical restructuring and role clarity. They have also agreed upon accountability measures for themselves and their teams. They are just a terrific group of humans and continue to become more effective and efficient every day," she adds.In testament to their many success stories, PERSPECTIVES, LLC stands on a belief that sustained success requires a healthy culture, and a healthy culture requires leaders who "walk the talk" up, down, and sideways. In the near future, the company is excited about launching a virtual hybrid executive coaching platform ­1/3 training, 1/3 coaching, and 1/3 mastermind. Diverse executives will share their experiences, seek input from other participants, and enjoy group-style executive coaching. The platform will offer participants a deeper dive on selected subjects--with emotional intelligence, conflict resolution, and a growth mindset as foundations. "We'll run the program in cohorts. Each will be about a four-month program," concludes Karen. Organizations don't change; people within them change. As a result, everything we do is strongly rooted in emotional intelligence
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