JUNE 2020HR TECH OUTLOOK19To tackle the broader definition of well-being, our platform brings together digital capability and expertise along with experienced clinical resources, research and delivery capacities under the same roofheritage of Morneau Shepell that goes back 50 years together with the digital employee engagement technology of LifeWorks. "To tackle the broader definition of well-being, our platform brings together digital capability and expertise along with experienced clinical resources, research and delivery capacities under the same roof," points out MacLennan.Riding the Well-Being BandwagonThe well-being journey commences when employees of a client organization access the platform by downloading the application offered by LifeWorks by Morneau Shepell on their devices. While the LifeWorks application is a common platform for a company, individual employees create a personalised account tailored to support their personal well-being.The platform offers four features, which revolve around an employee's mental health and well-being, physical health, financial advice, and social engagement. Organizations can utilize the social engagement feature as a community platform to receive and send out communication. Likewise, employees can make use of the feature for self-recognition, to appreciate their peers, post information, or even share experiences. By building communities within the platform, LifeWorks by Morneau Shepell drives consistent participation amongst the employees and also functions as a gamification tool with fitness challenges and other activities to motivate teams to be healthy and happy. The robust platform comprises a multitude of engagement mechanisms, which include assessment tools, research, training material, and wellness content aimed at helping employees improve their mental health. Employees can go through the content, get support, or even connect to call centres 24/7 and arrange for clinical or individual counseling sessions, which can be delivered through an array of methods ranging from telephonic or face-to-face.Changing the Face of Employee Well-beingWith client testimonials from numerous happy and satisfied customers, LifeWorks by Morneau Shepell has proven that they can walk the talk. MacLennan quotes the Senior Vice President of Human Resources of a Canadian multinational organization, "Focusing on the mental, the physical and financial health of our employees has demonstrably improved the well-being of our EAP users. Absenteeism is down by 52 percent, and more than 75 percent of our EAP users report high resilience to job stresses. More importantly, we see an increase in our participation, meaning, improved health, well-being, and productivity for more of our people." However, they do not plan to rest on their laurels. According to MacLennan, the real challenge lies in reaching out to people, educating them on the importance of well-being, and continually developing and enhancing the platform from a user perspective to help them in their well-being journey. Working toward this goal, the team is launching the total well-being index or TWI where individuals as well as organizations can assess their well-being through statistical outcomes from online surveys. This index provides a measurement of well-being and acts as a pulse check for an individual and the organization. Also recently launched are CARENow CBT modules, which allow users the flexibility to choose their own path when it comes to care and to participate in a range of programs. "The drive for us is to further enhance our offering by focusing on the four pillars ­ physical, social, mental, and financial. The goal is to make it more relevant and accessible to people in order to improve their individual well-being and collectively bring better outcomes for the organization," MacLennan concludes.
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