JULY 2021HR TECH OUTLOOK19Finding Future LeadersCrystal Williams, Chief Human Resources Officer, FLEETCOR [NYSE:FLT]ByThe late Ray Kroc, best known for expanding McDonald's from a local chain to the world's most profitable restaurant franchise operation, coined this oft-repeated phrase. In the HR world, this is a fundamental truth, which is why my team and I at FLEETCOR search to attract and retain talent that can offer innovative solutions to help move our business forward.We want to hire and retain people well-versed in our digital payments space, especially those who can think futuristically, so they can help our forward-thinking company stay ahead of the curve. As your organizations look to find and hire future leaders, here are a few things to keep in mind...Get HR up to speed on business prioritiesMany organizations fail to understand HR is a true business partner that can help companies land employees that fit in with business strategy and company culture. HR, once called "Personnel" and was known as the rules police, has come a long way. Today's HR leaders should play a vital role in helping companies land employees that mesh with the business.In fact, if HR doesn't know a company's current business perspective, it will be reactive rather than proactive and could hire people not equipped to help the company reach its goals. Therefore, HR should always have a proverbial seat at the table, as it could be the missing piece that helps drive a company toward its goals through its people.Look for growth-oriented go-gettersTwo of the attributes that have enabled FLEETCOR to grow from a small, privately held company to an 8,000-employee-plus publicly traded global organization is that we value execution and innovation that drive results. As such, we look for candidates who demonstrate the willingness to get the job done right and who look beyond the norm toward innovation.In the interview process, ask about results. How did the candidate leave their former employer better than when they first arrived? How did the candidate find creative solutions to challenges? Does the candidate have a reputation for delivering success? Drilling into these details will help you to identify go-getters.Seek Out Diverse Backgrounds and IdeasDuring our early years, we were an American company that didn't quite understand the global landscape. But from 2007 until now, although still American-born, we are keenly aware that we must comprehend, businesswise, Crystal WilliamsCHRO Insights
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