JULY 2021HR TECH OUTLOOK8Clara Trindade, HR Director, L'Oréal [EPA: OR]ByHuman-First Approach in HR for TomorrowAdded-Value of HR TomorrowTo boost the future of our business and teams, it has become clear that the role of HR will be both in terms of a variety of subjects related to the digital up-skilling by becoming HR data analytics masters (hard skills), and also in terms of behaviors as coach and facilitators for teams or employees (soft skills). HR needs to be "Human first" based, and priorities should mainly revolve around talent acquisition & retention, customization of HR services, the support of the collective performance, and the guard of the corporate purpose and company culture.The added-value of HR tomorrow will therefore come from HR disruption by technologies as well as the ability to keep the human touch. Moreover, the HR operating model of the future will be both on-demand and self-service, crafted but also augmented and ultimately automatized. It will go from coaching-on the job or HR freelancing to predictive analytics Payroll or AI tools, to the automatized 24/7 HR Chatbot, Company life app, HR Service portal.Beauty Tech Company and Our Human AdventureFor us at L'Oréal, becoming the champion of Beauty Tech means putting technology and data at the center of our know-how and our business models. It is, therefore, also a great human adventure as this transformation involves the integration and acquisition of new skills, the development of cutting-edge expertise, and the creation of new professions or new opportunities for our employees. On the one hand, it's not only the transformation of the offer we propose to our consumers, but it's also about transforming into a smart company: transform & augment our ways Clara Trindade
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