JULY 2020HR TECH OUTLOOK9impossible as complex and global networks are based on fragmented legacy technologies lacking a common standardization and involving many different agents and partners throughout all the steps.In today's on-demand world, that is no longer acceptable for consumers, partners, executives, or anyone working in the supply chain. Across everything we do, it is imperative to provide timely shipment visibility from factories to final customers, anticipate issues, and adjust plans / mitigate issues before they arise. The performance of the supply chain is critical to delivering an enhanced customer experience and satisfaction, as well as the overall financial and operational health of the company. With this, the key design objectives for the logistics control tower were grounded in three objectives:1) Move from reactive to proactive management of the global logistics network; leverage the latest Machine Learning and Big Data technologies2) Standardize a consistent model with end-to-end shipment visibility - globally3) Improve delivery accuracy through predictive analytics and algorithms, then scaleAs we move through this journey, the expected benefits are:1) A collaborative near-real-time environment, with one version of truth and one standard way to see and report supply chain status2) A proactive alert/decision system, based on near-real-time "Intelligence ETA" (iETA) from historic performance and trends 3) An enhanced customer experience by improving delivery predictability and proactive information of shipment status, thereby enabling a stronger planning for our partners and HP4) Increased organizational efficiencies, that focus on value added activities and remove manual and repetitive tasks in day-to-day operations5) Reduced logistics costs by optimizing delivery lead-times and eliminating unnecessary waiting times across the networkThe great challenge in working with such a large and complex supply chain is that there will always be change, disruption, and/or new technologies that require a complex ingestion and optimization of a variety of factors ­ both seen and unseen. In today's world, that change is only accelerating; but for us change creates an opportunity to accelerate and reinvent. The fact that the supply chain has a "seat" at the table and remains a respected voice throughout the company ­ and the industry -is tremendously valuable in this transition. There has been, and continues to be, an incredible collaboration and teamwork within our cross-functional leadership team, and we see that mirrored throughout the organization. Sales, category, supply chain, product development ­all works together and supports each other. Without this teamwork, we would not be as successful as we are today, nor the opportunity to digitally transform our business. The concept of a logistics control tower strongly supports our vision of a digital value chain and is a key component for HP's global supply chain transformation; this is foundational for accelerating the future of HP. After all, I am convinced that the best is yet to come and that with this, the next 80 years of inspiring innovation and delivering amazing products and services begins today. To sum up HP's business strategy, our near-term focus revolves around two main businesses ­ printers and PCs.Volker Schmitz
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