JULY 2018HR TECH OUTLOOK8The future of work has arrived. Driven by new advancements in artificial intelligence (AI) and machine learning (ML) as well as shifting employee expectations, the human resources industry is now at an inflection point in transforming to meet the needs of a rapidly evolving workforce. Future-proofing today's HR industry means creating an exceptional candidate experience and preparing the workforce for a digital future. Identifying ways to integrate new technologies across the function has become the new norm to attract, retain, and develop the best talent. Future-proofing also means paving the way for flexible work options to create an empowered and engaged workforce. As HR professionals continue to navigate these changes, there are number of aspects to consider along the way. Optimizing the Candidate Experience For many organizations, optimizing the experience for candidates begins long before they step into the door for an interview. Companies are increasingly integrating AI, chatbots, and other technologies into the recruiting process to allow candidates to more easily apply to roles that match their skillset--creating added value for them that is only made possible by a truly personalized recruiting experience.Candidates are engaging with chatbots to receive real-time responses to frequently asked questions about the company and schedule interviews. It is now possible to use video conferencing to conduct initial interviews. Technology allows candidates to easily see where they stand and check on the current status of their application. It is helping organizations find better matches, be more responsive to candidates and make the process more efficient for hiring managersOur EY recruiting team also benefits from technology, in the time that is freed up for them to dedicate more resources to sourcing prospects and meeting candidates, getting them through the process more quickly and making hiring decisions faster. By freeing up some of their time, recruiters can be more strategic, invest more time finding talent, and focus their energies on creating exceptional experiences for candidates.Tapping into the Gig Economy As HR departments begin to utilize AI and disruptive technologies to attract and engage talent, they must also heavily consider an evolving set of employee preferences ­ particularly around flexibility. A recent EY study showed that 34 percent of men and 30 percent of women would walk away from a job if day-to-day flexibility was not offered. Wendy Edgar, Americas HR Director, EYByFuture-proofing in the Age of DisruptionIn My Opinion
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