JANUARY 2026 HR TECH OUTLOOK19ChatGPT: We tasked Chat GPT with content generation, personalization, and several other tasks. · Generating role-playing exercises and real-world examples.· Crafting facilitator scripts and discussion questions.· Suggesting modifications to tailor content based on learner personas.Perplexity AI: We used this for research and information curation·Up-to-date research on industry trends and leadership challenges.·Insights into what other companies were doing in leadership development·Learning metrics and impact analysis tools to measure training effectiveness.The Prompting Process: Ask AI to "adopt the persona" by including specific key details, including:Leader role (e.g., "plant supervisor," "leadman").Operational context (e.g., "a cement plant during a high-demand production run").Desired learning outcomes (e.g., communication, conflict resolution).Human Review and Refinement: Our L&D and BUILD teams reviewed and refined the AI-generated content to ensure accuracy, relevance and alignment with Titan America's values and policies.Results: Tangible Business Impact86.8 percent CSAT (Customer Satisfaction Score): Surpassing the 70-90 percent industry benchmark.39 percent NPS (Net Promoter Score): Indicating a strong, positive response to the program.81 Leaders Graduated from Wave One: Demonstrating the program's reach and scalability.$244 Cost Per Participant: Achieving highly efficient use of L&D resources.We continue to track BUILD's long-term impact with metrics such as Training Transfer Rates (TTR) and Performance Improvement Scores (PIS).Key Takeaways: Lessons LearnedAs our leaders continuously grow and adapt, BUILD will evolve to meet their needs. Wave one provided valuable insights for improvement.Expanding Participation: Given BUILD's cost-effectiveness and proven impact, future Waves will expand beyond operations, using AI to tailor content to leaders in all business areas.Focusing on Branded Incentives: While digital badges offered value, frontline leaders found branded swag more impactful in reinforcing program identity and fostering pride.L&D Team Facilitation: As the L&D team expands, facilitation will transition from the BUILD Team while maintaining collaboration for program relevance.An Actionable Blueprint for SuccessAs we continue gathering data to refine our approach, the BUILD framework ensures Titan America develops well-equipped, people-centered leaders who drive lasting impact. For HR and L&D professionals seeking similar results:Prioritize frontline leadership development ­ make it a strategic imperative.Design for scalability from the outset ­ consider AI-driven solutions.Leverage AI - for customized content, industry best practices, and data analytics.Empower L&D - to drive impactful, scalable initiatives.By intentionally investing in our people and strategically embracing technology, we can all write a better leadership story for our organizations. Our L&D team needed an innovative solution and we partnered with invaluable co-authors, like ChatGPT and Perplexity AI. The result was BUILD (Building, Upskilling, Inspiring, Leading, Developing), a customized, cost-effective and agile program designed to equip our frontline leaders with the skills they need to succeed.
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