DECEMBER 2025HR TECH OUTLOOK19employees. Through our annual engagement survey and national benchmarking exercises focused on workplace inclusivity, we ask our associates to share their honest experiences. This helps us identify what's working, what needs improvement, and where we can continue learning.This constant learning loop allows us to care better for our employees, members, and communities. When our workforce reflects the communities we serve, we gain a stronger understanding of the people we support and can deliver care that truly empowers them.Grounding Equity in Business Purpose While Honoring Every VoiceIn times of change and resistance, I believe it is essential to keep the focus on the business purpose. At Humana, our work in diversity, equity and inclusion is never separate from our healthcare mission. It is central to delivering better health outcomes for our members and patients. When we anchor equity conversations in this shared purpose, they become strategic rather than emotional. Every initiative we design is tied to the value we bring to the people we serve. A strong culture of belonging improves employee well-being, enhancing engagement and strengthening the care we deliver. It becomes a ripple effect that touches every part of the system.At the same time, designing healthcare initiatives for underrepresented groups means listening closely to what those communities are saying. It cannot be a top-down approach. We must stay connected and build trust. Supporting these communities is not a separate goal. It is the work itself. Everyone wants to feel valued and seen. Everyone wants care that meets their needs and the opportunity to reach their full potential.To build a unified and inclusive culture, we ensure everyone has a clear path to success. That means honoring unique perspectives while creating shared goals. It means helping leaders show up with empathy and fairness. It means asking questions, staying curious, and valuing the differences, which strengthens our collective understanding. That is how we remain rooted in purpose and move forward together.Embracing Technology with Purpose and Leading with Courage and ClarityLooking ahead, I am especially encouraged by how technology is beginning to support and advance our DEI work in more intentional ways. Over the past year, AI has emerged as a powerful tool for breaking down barriers, particularly in health equity. When I joined Humana, there was a lot of focus on using AI responsibly while ensuring it reflects a wide range of perspectives. As technology evolves, I see its potential unfold in real time. For example, in markets like Miami-Dade, where multiple dialects exist within a single language group, AI helps us bridge communication gaps between patients and clinicians. Providing care in someone's own language is one of the most powerful ways to build trust. Technology like this helps us deliver informed and deeply personal care.To emerging DEI leaders, my advice is to begin by caring for yourself and deeply understanding your company's strategy and priorities. Know how decisions are made and how your DEI efforts align with enterprise goals. Be ready to clearly communicate that alignment. Change is never easy and requires courage, trust and psychological safety. If those conditions are missing, lead by example through your actions and words. Every interaction is a chance to model inclusion and belonging. DEI is not a separate initiative. It is reflected in how we show up for one another and create a culture where everyone feels valued. To build a unified and inclusive culture, we ensure that every person has a clear path to succeed.
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