DECEMBER - JANUARYHR TECH OUTLOOK APAC19CXOInsightsAs organizational environment and culture evolve, focusing on employee experience is the most promising competitive advantage organizations can focus on to create a differentiated value propositionMOVING BEYOND EMPLOYEE ENGAGEMENT TO FOCUS ONHOLISTIC EMPLOYEE EXPERIENCESSanjiv Agarwal, Head HR SEA, Human Resources, Swiss ReByCorporations across the globe are shedding conventional employee engagement practices tied to monetary satisfaction, limited structural growth, and celebratory cupcake rituals. Contemporary workplaces are now focusing on holistic employee experiences which promote purposeful work, the well-being of employees, and professional and personal growth, departing from hierarchical structures to encourage autonomy, flexibility, and open communication. Employee motivation and long-term success are tied to positive employee experiences, highlighting the need for tailored strategies, cross-functional collaboration, employee-centric design, diverse initiatives, and continuous dialogue. This conducive environment fosters innovation, recognizes diverse contributions, and prioritizes the individual within a dynamic, supportive culture.Employees are rethinking their relationship with work following the recent disruptions created by the pandemic and economic slowdown. As the organizational environment and culture evolve, focusing on employee experience is the most promising competitive advantage that organizations can focus on to create a differentiated value proposition.At Swiss Re, we focus on continually enhancing employee experience in all areas, integrating a mix of technologies as well as policy interventions. We have seen a very positive impact on these efforts globally as well as in the region. Some of the recent interventions include our holistic wellness framework, international teleworking approach, leadership journey maps, and a refreshed inclusion-first approach to DEI.At GBS India, we have various initiatives focused on driving our diversity agenda resulting in tangible changes to our metrics on the ground.ENHANCING EMPLOYEE EXPERIENCE: To enhance the employee experience, companies need to Sense, Seek, Link, and turn complex data into actionable insights. Companies need to move beyond simple office perks and feedback loops to convert these fragmented pulses into a continuous dialogue. · Sense: Using behavioral analytics tools, companies can assess and evaluate a group's bonding level and burnout risk. · Seek: Real-time feedback from employees is crucial following major life events and organizational changes. · Link: By correlating employee data across various parameters with feedback received, companies can identify pockets of concern and take action. · Actionable Insights: Companies need to analyze trends, forecast future performance, correlate data with industry best practices, and priorities actions based on impact. · Creating Moments that Matter (MtM): Employees remember the key moments that matter to them during their employment journey. If an employer can manage to create a meaningful experience through any phase or transition, where the employee feels truly supported and valued, it will manifest into an impactful relationship. CONCLUSION: Organizations that acclimate to this evolved model of an employer-employee dialogue are likely to have higher retention rates, a motivated workforce, a thriving culture, an innovative mindset, and forge stronger relationships.
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