DECEMBER 2020HR TECH OUTLOOK8In MyOpinionWhy Should Businesses Optimize Their Employee Training ProcessesMark Lacey, Vice President of Human Resources, Save A LotByIt's no secret that working in the retail industry, you have challenges thrown at you every day. I think how you handle those situations says a lot about the kind of leader you are and what kind of team you have. In 2019, while I was leading our HR department's Talent Development, I saw an area of opportunity when it came to in-store training. As one of the nation's largest discount grocery chains with over 1,000 stores across the US and $4B in annual sales, we needed to reimagine how we cross-train teams, empower employees on the sales floor, and how we make them more efficient and effective through smart mobile strategies. We wanted to build a new micro-learning strategy that mirrors Save A Lot's core initiatives to improve operations, achieve cross-functional alignment, and drive modernization that would ultimately lead to improvements in KPIs across sales, shrink, margin, labor, and expense. Knowing we could make an impact, it was my responsibility to get executive leadership support along with the funding I needed.Critical aspects of the new program include keeping the content length down to five-minute "micro-bursts" or "learning bites," using minimal questions to affirm knowledge attainment to evaluate learning transfer, and
< Page 7 | Page 9 >