DECEMBER 2019HR TECH OUTLOOK9can also be applied on on-boarding, as normally companies do not invest (only) in it for fun, charity reasons or because they like the concept of employee experience. New employees are hired to add value to the organization and an effective on-boarding process, as mentioned, will help to speed up this incubation process. But how can we measure the effectiveness of the on-boarding journey? To find an answer first a clear definition needs to be in place--what is on-boarding, when does it start and when does it stop--and second, what does effective or successful mean in this case? From an HR Analytics point of view, an effective on-boarding program then has three main parameters:First of all, the reduction of new hire attrition should be one of the key outcomes. People who leave during the on-boarding period will not add value to the organization. Secondly, the time to become productive is another important driver. In other words, do the on-boarding activities add value and help new colleagues to get up to speed faster?Last but not least, an ongoing feedback loop approach needs to be in place. It is important to keep listening to the voice of your customer--both the new colleague and the hiring manager--about how on-boarding activities are perceived. This can be reached via structurally sent surveys, or pulse checks, where they can address their feedback, ideas and recommendations, and suggestions for improvements. A structure like this will guarantee relevant input about the program is captured, and will further increase perception and buy-in. When a Plan Comes TogetherCombining design-thinking methodologies and a data-driven approach applied in on-boarding will increase the effectiveness in terms of the on-boarding experience, project adoption, and business impact. Strong collaboration and ongoing conversations with your stakeholders result in an on-boarding approach, which is supported by all, where data helps in identifying the right drivers and recommendations for optimizing the on-boarding program. With these insights in mind, your on-boarding plan comes together! Combining design-thinking methodologies and a data-driven approach applied in on-boarding will increase the effectiveness in terms of the on-boarding experience, project adoption, and business impact
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