AUGUST 2021HR TECH OUTLOOK 19can look like the organization is falling apart here. However, this is normal and, if understood by leadership, can be managed. If not, and leadership reacts poorly, even pulling back on the transformation, causing more skepticism among stakeholders: those involved and affected by the change. Second, critical focus for DuraBante is the inflection point. This point is crucial to the achievement of the desired change state. At this point, the key stakeholders, especially those who took longer to accept the coming changes, are starting to understand that the change is real. They are also realizing what their role will look like in the organization moving forward. Without this realization, these stakeholders never fully buy into the ultimate change state. With services such as business process re-engineering, procedure program development, and training and mentoring, DuraBante helps organizations mitigate employee frustrations during the change process while ensuring they meet current and long-term strategic business goals more smoothly. "Our ability to understand each business's complex and unique requirements puts it leagues above any other typical management consulting company. Rather than just change management, our core competencies are really around process, procedure, and training--which drive the change," says Thompson.To this end, DuraBante performs an assessment to analyze their clients' current-state, organizational cultures, where resistance to and early adoption of change may come from, and more. "As we work with Fortune 500 companies as well as Federal Government agencies, our analysis is extremely comprehensive," says Thompson. Based on the data, DuraBante layers a series of personalized, phased-in approaches for initiating projects. "What differentiates us is our ability to understand how organizations react to change and then incorporate that through everything we do," says Thompson.One example Thompson shares is a client that faced a license-based compliancy issue that could have shut off their revenue streams and resulted in significant fines. The client had seasoned technicians who were initially resistant to the change initiative because it seemed as if they were being told they didn't know how to do their jobs. Instead of making it a top-down push, DuraBante partnered directly with the technicians and front-line operators. Over time, the technicians went from heavy resistance to instead asking for even more procedures and clarity on compliance. In less than a year, DuraBante moved the needle from resistance to acceptance and saved the client millions of dollars in fines. It is DuraBante's deep understanding of how organizations react to change and its impact on organizational effectiveness that bring about such success stories across a wide spectrum of clients. Additionally, as DuraBante is a service-disabled veteran-owned small business (SDVOSB), its team consists of experienced military and industry professionals from diverse backgrounds, and their well-rounded perspectives provide a foundation for growth. These seasoned professionals are highly vested in going the extra mile for their clients and their co-workers. "An important part of our growth is hiring the right people, creating the right culture, and establishing a good relationship with our clients," says Thompson. Due to their commitment and zeal, DuraBante has tripled in size in the last 18 months, and the company expects significant growth in the upcoming 24-36 months. Many companies are versed in change management. However, what differentiates DuraBante is their keen understanding of how organizations react to change. Our team of experienced consultants partners with our clients assisting them through this change
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