AUGUST 2019HR TECH OUTLOOK9responsibility is the ability to bring issues or concerns to light in an open and professional manner. In doing so, we are creating a culture where feedback is not only given but continuously sought out and accepted freely.To cement these principles we launched a regular cadence of employee surveys to obtain and monitor feedback across the organization about many topics including compliance-related concerns. We deliberately pushed the resulting data down through our frontline leaders to drive accountability for addressing and resolving any concerns. This process, combined with purposeful two-way communication with individual teams created a collaborative exchange of ideas that resulted in a strong commitment to action and a timely approach to problem-solving.Finally, we provide multiple channels for reporting workplace concerns and issues that go beyond direct reporting to leadership and human resources. Our channels also include a compliance hotline and we are currently in the process of creating a system that includes anonymous online reporting. These various methods provide reliable mechanisms that employees can count on.To date, we have seen dramatic and encouraging results: Engagement scores are on the move nearly doubling in the past 5 years; employee disciplines are down nearly 50%; complaints about managers are down 20% and in this robust economy we have seen turnover and vacancy rates fall, placing our organization in the top 5% nationally cementing our belief that the combination of learning, communication, and processes will create a promising culture of compliance. Vjera Silbert
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