APRIL 2020HR TECH OUTLOOK6Changing work dynamics, emerging global trade and industry demands have led to a drastic evolution in the way workforce is managed across sectors. Enterprises of varying sizes need to manage the diverse population of employees with different skill sets and experience. Therefore, workforce management software solutions become a convenient way to manage the workforce of an organization. One technology that sits at the core of modern workforce management systems is artificial intelligence. AI and automation together have high capacities to help human resources to become increasingly efficient by simplifying and speeding up administrative tasks. Consistent innovations in workforce management streamline the delivery of data and insights in solving real business problems that impact an employees' daily work routine. Workforce management software enables enterprises to centralize resource usage data and better plan future utilization. It allows the companies to create custom workflows to be more efficient in their decision-making processes and protect the integrity of data. As a result, to manage several aspects of the workforce and for better productivity, there are several software solutions in the market, which include workforce forecast and scheduling, time and attendance management, task management, HR management, and other solutions, including workforce analytics. Integrating analytics concerning the use of self-service channels into WFM modeling improves forecasting accuracy and highlights channel optimization opportunities that positively impact contact center utilization. The workforce management software market is fragmented and in the current competitive scenario, it is becoming increasingly important for organizations to keep their workforce motivated and organized. This edition brings you some of the most prominent organizations that specialize in workforce management landscape and have excelled with their solutions and will be major drivers of the aforementioned trends to the mainstream.Let us know your thoughts!Analytics Changing the Workforce TrendsHanna WilsonManaging Editoreditor@hrtechoutlook.comManaging EditorHanna WilsonEditorial StaffSalesAaron PierceAva Garcia Philo VazRussell ThomasVisualizersChris LynnCalvin JamesEditor's NoteShirley Jacobsshirley@hrtechoutlook.comCopyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffContact Us:Phone:+1 (510)-369-5331Fax:510-894-8405Email:sales@hrtechoutlook.comeditor@hrtechoutlook.commarketing@hrtechoutlook.com HR TECH OUTLOOKApril - 17 - 2020, Volume 06, Issue 14 (ISSN 2644-2477)Published by ValleyMedia, Inc. To subscribe to HR Tech OutlookVisit www.hrtechoutlook.com Ronald Donovan
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